Press Release: On-Demand High Performance Cloud Computing for Today’s Most Demanding Workflows Offered by PADT in Partnership with Nimbix

Sometimes if you look hard enough, you find what you need.  Ever since people started talking about running large simulation models in the “cloud” our engineers here at PADT have been looking for a good solution. We even offered our own service, and although it was fast and easy to use, we could not make it big enough. Then along comes Nimbix. And they nailed it.

First we asked, are they running on real HPC hardware, not souped up web servers with virtual machines on them? Yes. We found bare metal hardware striped down to fighting weight that is optimized for running simulation.

Then we asked, Is it easy to use or do I have to jump through hoops to just get a job running?  Indeed it was easy and powerful. We just wanted to submit jobs and found that the JARVICE™ interface does so much more to configure, setup, submit, and monitor even the most complex parallel solves.

OK, this looked good, but the real test is do we have access to whole machines or is this just a timesharing system with a great interface?  Turns out it is not.  It is true cloud-based high-performance computing.

We think we found what we were looking for, but we have been burned before.  So we did what any simulation engineer would do, we pounded on it with massive ANSYS FLUENT, Mechanical, and HFSS runs.  We knew it was real when we were monitoring a CFD run on a mobile phone from a coffee shop in-between customer visits.

We liked it so much that we asked if we could partner with them to offer it to our customers. And that is where we are today with this press release.

PADT is proud to announce that we are able to provide our customers with on-demand HPC resources that are fast, easy to use, and cost-effective.  If you are a simulation user who needs to run large jobs, access surge capacity, or just solve faster, Nimbix is the answer. And PADT is here to help determine the right configuration and guide you through the process.

Please read the press release below for more details on what we are doing.

This video explains Nimbix well:

You can also learn more about our experience by watching a free webinar we recorded where we shared our experience using this service: www.brighttalk.com/webcast/15747/330189

Please find the official press release on this new partnership below and here in PDF and HTML

If you have any questions about high-performance computing for simulation, either with local hardware or compute resources in the cloud, reach out to info@padtinc.com or call 480.813.4884.

Press Release:

On-Demand High Performance Cloud Computing for Today’s
Most Demanding Workflows Offered by PADT in Partnership with Nimbix

Nimbix Cloud Provides Access to ANSYS Applications Through Cloud Supercomputing, Removing the Requirement of Expensive Infrastructure and Hardware

TEMPE, Ariz., July 26, 2018 ─ Understanding the need for easy, affordable and reliable access to supercomputing capabilities, PADT has partnered with Nimbix to provide High-Performance Computing (HPC) in the cloud. The Nimbix Cloud is the industry’s first true Software-as-a-Service (SaaS) supercomputing cloud and will provide PADT’s customers with on-demand, mobile access to more than 15 ANSYS applications without needing expensive hardware and complex infrastructure to support it. Current ANSYS applications available with Nimbix are listed here.

“As long-time simulation users, PADT has always wanted to leverage the cloud for running ANSYS models, but no one could support it before Nimbix,” said Bob Calvin, manager, Simulation Solutions, PADT. “The Nimbix Cloud gives our customers a flexible way to run large models from anywhere and accommodate surge capacity when it is needed.”

The Nimbix Cloud is powered by the JARVICE™ platform, which Nimbix purpose-built from the ground-up to accommodate the most demanding workflows by providing superior performance, capabilities, and ease of use. PADT customers can manage start-up, execution, completion and notifications on full-featured ANSYS applications in the cloud, and send their data from any device including desktop, tablet and smartphones.

“With its global recognition as a provider of numerical simulation and product development, PADT is the ideal partner to leverage the JARVICE platform internally and as an offering to its customers,” said Chuck Kelly, senior vice president, Sales, Nimbix. “Nimbix high-performance computing in the cloud provides a competitive advantage by allowing users to more easily solve complex design problems and then send the data anywhere to turn results into actionable insights.”

“We use Nimbix frequently at PADT because of its reliability and performance when running ANSYS software in the cloud,” said Manoj Mahendran, lead application engineer, PADT. “The platform has allowed us to easily check and submit simulation test results off-site and on-the-go, providing more flexibility to our simulation teams.”

Nimbix Cloud is available today, and PADT invites customers to learn more about the challenges, tools, and mindset needed to run simulation in the cloud, and how the Nimbix platform can be an effective solution, in a webinar on August 8, 2018. To register for the webinar, please visit https://www.brighttalk.com/webcast/15747/330189.

About Phoenix Analysis and Design Technologies

Phoenix Analysis and Design Technologies, Inc. (PADT) is an engineering product and services company that focuses on helping customers who develop physical products by providing Numerical Simulation, Product Development, and 3D Printing solutions. PADT’s worldwide reputation for technical excellence and experienced staff is based on its proven record of building long-term win-win partnerships with vendors and customers. Since its establishment in 1994, companies have relied on PADT because “We Make Innovation Work.” With over 80 employees, PADT services customers from its headquarters at the Arizona State University Research Park in Tempe, Arizona, and from offices in Torrance, California, Littleton, Colorado, Albuquerque, New Mexico, Austin, Texas, and Murray, Utah, as well as through staff members located around the country. More information on PADT can be found at www.PADTINC.com.

# # #

Media Contact
Alec Robertson
TechTHiNQ on behalf of PADT
585-281-6399
alec.robertson@techthinq.com
PADT Contact
Eric Miller
PADT, Inc.
Principal & Co-Owner
480.813.4884
eric.miller@padtinc.com

 

Recently Published: The Company is the Product, Tech is Rotting our Brains, July Doldrums, Picking a University, and Loyalty Programs

It’s been a varied couple of weeks when it comes to blog posts in the Phoenix Business Journal. Here is what we have put out there since the last update on the PADT blog:

The company itself is the now the product” takes a look at the shift in business towards the management of a company being incentivized to focus on the value of the company and not the product or service the company makes. This fundamental shift is changing the way business is done.

We have amazing technology at our beck and call every day that gives us information and helps us make decisions about everything from where to eat to where to go to college. The information and technology are so good that we barely need to think for ourselves. This begs the question “Is technology killing our ability to make decisions?

Every year the same thing happens. All the momentum that had been building for the first half of the business year comes to a halt and we drift unproductive through July. I call this time “The July Doldrums

Most of us spend a lot of time worrying about what university our kid should go to. After hiring college graduates for almost twenty-five years I’ve come to the conclusion that “What university should my kid go to is the wrong question.”

I recently found myself wanting to spend a lot more money on a business trip so I could get more points from the hotel’s point program. Silly. But that had me wondering “The power of loyalty programs: How awarding perks can boost your business

Getting to know PADT: Zeiss and Geomagic Scanning Products

 This post is the fourteenth installment in our review of all the different products and services PADT offers our customers. As we add more, they will be available here.  As always, if you have any questions don’t hesitate to reach out to info@padtinc.com or give us a call at 1-800-293-PADT.

As engineers, we spend most of our time trying to get geometry we create in a computer out into the real world as a physical part.  But sometimes, we need to go the other way. We need to get real geometry into a computer.  Once there we can measure it accurately, modify it, simulate it, or use it as a reference to design something that connects to it.

There is a lot of power in being able to quickly and accurately digitize objects. Here at PADT we make that power available to our customers through our Scanning & Reverse Engineering Services and through the sale of the same tools we use to our customers so they can bring scanning in-house.  In particular, we represent high-fidelity scanners and software from ZEISS and Geomagic.

Creating Accurate Digital Models

Our own experience with scanning taught us the hard way that the key to creating accurate digital models was outstanding hardware and powerful software. There are a lot of solutions that take shortcuts to “make it easier” or to keep cost down.  We tried those, they didn’t work.  That is why we settled on ZEISS and Geomagic tools because they do work, and they work well.  The process of digitizing geometry is simple: put the part in front of a scanner, scan it, and get a point cloud.  The reality is that the right hardware and software determines if you will spend days to get gigabytes of useless data or if you spend a few hours to get a useful and accurate computer model that you can work with.

Structured Light Scanning

The scanners from ZEISS and Geomagic both use a technology called Structured Light Scanning. Some also refer to it as Fringe Projection.  The way it works is that you couple a precise light projector with a high-resolution digital camera. The projector projects a series of lines onto the part and the camera records how that pattern distorts. The pattern is varied to get more resolution.  The part is also rotated or projector-camera assembly is moved around the part. Either way, light is projected onto the surface in a pattern, and the distorted pattern is recorded.

Then some sophisticated math is used to turn how the pattern is distorted into a highly accurate collection of points across the surface of your part.  That is the end result of Structured Light Scanning – millions of points that sit on the surface of your part.

World Class Scanning Hardware

The quality of the hardware used is key to success in this area.  To be accurate you need a very precise projector, an accurate digital camera (called a sensor in this application) and world-class optics.  Which is how we ended up working with ZEISS.  Their optics are second to none, and they have developed or acquired the best projector and sensor technology in the industry. Combine that with their famous German engineering and quality processes, and you end up with a robust and accurate solution that is second to none.

COMET Structured Light Scanners Deliver

The following COMET Systems from ZEISS are available through PADT:

SystemKey FeaturesResolutionLensesMin VolumeMax Volume
COMET 6 8MIntelligent Light Control
High Speed Sensor
6 Lenses and Fields of View
3296 x 2472 (8 Mp)686 x 64 x 40 mm1216 x 912 x 600 mm
COMET 6 16M4896 x 3264 (16 Mp)681 x 54 x 40 mm1,235 x 823 x 600 mm
COMET L3D 2Compact Design
5 Lenses and Fields of View
Desktop Compatible
2448 x 2050 (5 Mp)545 x 38 x 30 mm481 x 404 x 250 mm
COMET L3D 1MCompact Design
Multiple Resolutions
Multiple Lense Options
Conventional Mount
1170 x 880 (1 Mp)392 x 69 x 60 mm370 x 277 x 250 mm
COMET L3D 2M1600 x 1200 (2 Mp)3100 x 75 x 60400 x 300 x 250 mm
COMET L3D 5M2448 x 2050 (5 Mp)545 x 38 x 30 mm480 x 400 x 250 mm
COMET L3D 8M3296 x 2472 (8 Mp)480 x 60 x 40565 x 425 x 350 mm

Our ZEISS COMET web page is here.

Portable Laser Scanning with Touch Probe May Be a Perfect Fit

Some parts are too big for structured light scanning. Or sometimes you may want to measure a few locations on a larger part.  For those situations, the ZEISS T-SCAN CS Handheld scanner is the perfect fit.  It combines an optical tracking unit, a handheld laser scanner, and a touch probe to give you the flexibility you need to take measurements on large objects. The touch probe is especially useful for measuring key features and locations.

View more about the T-SCAN CS here.

Geomagic Capture Scanners Deliver Portability and Cost Savings

Many of our customers needed a portable solution that cost less and was really only needed to get geometry into their CAD systems.  We searched and found that the Geomagic Capture scanners from 3D Systems are a perfect balance between functionality and cost, delivering high value.

SystemWeightResolutionMin Field of ViewStandoff DistanceMax Field of View
Capture1.35 kg0.11 mm180 x 124 x 120 mm300 mm180 x 190 x 175 mm
Capture Mini1.04 kg0.08 mm70 x 87 x 68 mm157 mm70 x 88 x 87 mm

Learn more about the Geomagic Capture Scanners here.

Proven Scanning Software

Once the points have been captured, no matter how accurately that was done, they are useless if you don’t have the right software tools. Geomagic 3D software and hardware tools are industry leaders for one simple reason: they work. For reverse engineering, inspection, scanning, cleaning up point clouds, or working with mesh-based geometry, no other set of solutions comes close to the capability and robustness of the Geomagic tool package.  We use three packages:

Geomagic Design X: Reverse Engineering

Geomagic Wrap: Point Data to Polygon Models

Geomagic Control: Inspection Automation

Let’s Talk about, And Look At, Your Scanning Needs

Scanning is a technology, by its natures, that begs to be seen.  If you have ever considered adding 3D Scanning to your workflow, or want to know how 3D Scanning can help your productivity, accuracy, and quality, contact us for a discussion and a demo.

 

Press Release: New Digital Manufacturing Facility for On-Demand Delivery of Production Quality Parts Opened at PADT

PADT is very proud to announce that our new manufacturing facility that uses 3D Printing technology to make production parts in volume, is open for business.  When we bought our first Additive Manufacturing machine in 1994 we dreamed of the day when we could have several machines quickly making complete plastic parts in one step. Carbon’s Carbon’s Digital Light Synthesis™ (DLS) was the technology we were waiting for. It is here now, and we are now making real parts with injection molded quality.

We chose to leverage Carbon’s technology because of the three key differentiators in their system:

  1. Digital light projection is much faster than a laser or print head.
  2. Oxygen permeable optics enables accurate project while keeping the part from sticking to the optics.
  3. Programmable liquid resins produce parts with excellent mechanical properties, resolution and surface finish.

What every engineer wants: fast, strong, and accurate.  And because it is Additive Manufacturing, no tooling is required and shapes that can be created that are impossible to manufacture with traditional methods.  This is the promise of 3D Printing for production, and we can’t wait to see what our customers do with it.

Please read the press release below for more details on the opening of our facility.

You can also find more information here:

Please find the official press release on this new partnership below and here in PDF and HTML

Now is the time to explore production using Additive Manufacturing.  If you have plastic parts that you want to manufacture using 3D Printing, contact Renee Palacios at renee@padtinc.com or 480.813.4884.

Press Release:

New Digital Manufacturing Facility for On-Demand Delivery
of Production Quality Parts Opened at PADT

A Carbon Certified Production Partner, PADT Enables Customers to Make Cost-Effective Parts Quickly with Near-Injection Molded Material Properties

TEMPE, Ariz., June 21, 2018 ─ Realizing the long-term promise of 3D Printing to replace traditional manufacturing as a way to make production parts, Phoenix Analysis and Design Technologies (PADT) today announced the launch of On-Demand Manufacturing with Carbon. As a certified Production Partner of Silicon Valley-based Carbon, PADT can now deliver to its customers cost-effective, quality parts in volumes of between 2,000–5,000 in about one week, using Carbon’s Digital Light Synthesisä (DLS) technology and the Carbon production system.

“Since we started in 3D Printing almost 25 years ago, we have dreamed of the day that we could use additive manufacturing to move beyond prototyping and deliver production parts to our customers when they need them, the way they need them,” said Rey Chu, co-founder and principal, PADT. “Carbon’s DLS technology has made this possible by giving us a faster process that creates parts with the same properties as injection molding.”

Core to On-Demand Manufacturing with Carbon is Carbon’s proprietary DLS technology, which changes the way companies design, engineer, make and deliver products. Carbon’s novel approach uses digital light projection, oxygen permeable optics, and programmable liquid resins to produce parts with excellent mechanical properties, resolution and surface finish. A significant advantage of using the approach is that no tooling is required. High-quality parts are produced without the time or expense of creating molds, and shapes that cannot be made with injection molding can be created using Carbon’s DLS technology.

“Our goal is to deliver true, scalable digital fabrication across the globe, enabling creators to design and produce previously unmakeable products, both economically and at scale,” said Dana McCallum, head of Production Partnerships at Carbon. “PADT has a long history in the industry and a strong reputation for engineering excellence. We’re thrilled to have them as a certified Carbon production partner.”

PADT’s on-demand manufacturing is backed up by in-house product development, inspection, simulation and injecting molding expertise. All parts are produced under its quality system, and its in-house Computer Numeric Control (CNC) machining lets the company complete any critical feature creation on-site with no delays.

PADT’s Digital Manufacturing Facility, the Southwest’s first true “3D Printing factory,” is now open to customers. For more information about On-Demand Manufacturing with Carbon, please visit PADT’s site here or call 1-800-293-PADT. For more information about Carbon, visit www.carbon3d.com.

About Phoenix Analysis and Design Technologies

Phoenix Analysis and Design Technologies, Inc. (PADT) is an engineering product and services company that focuses on helping customers who develop physical products by providing Numerical Simulation, Product Development, and 3D Printing solutions. PADT’s worldwide reputation for technical excellence and experienced staff is based on its proven record of building long-term win-win partnerships with vendors and customers. Since its establishment in 1994, companies have relied on PADT because “We Make Innovation Work.” With over 80 employees, PADT services customers from its headquarters at the Arizona State University Research Park in Tempe, Arizona, and from offices in Torrance, California, Littleton, Colorado, Albuquerque, New Mexico, Austin, Texas, and Murray, Utah, as well as through staff members located around the country. More information on PADT can be found at www.PADTINC.com.

# # #

Media Contact
Alec Robertson
TechTHiNQ on behalf of PADT
585-281-6399
alec.robertson@techthinq.com
PADT Contact
Eric Miller
PADT, Inc.
Principal & Co-Owner
480.813.4884
eric.miller@padtinc.com

 

Recently Published: Sound in the Workplace, Leveraging AZ’s Western Resorts for Business, and Learning to Say What you Do.

Three new articles have recently been posted to the  Phoenix Business Journal, with three very different topics. Click the links to read. If you like any of these, or any of the pieces we put out there in the PBJ, please share them on social media!

“Such a cool space, but I can’t hear a thing.” That is not just old age talking. More and more attention is paid to the look of a work area and not to the sounds in that area. And it can impact productivity. That is “Why we should pay more attention to noise in our workspaces.

There are a lot of choices in the Valley for entertaining out of town business guests. “Phoenix’s Western resorts: A business tool to build your brand on” is a look at why you should take them to a local western-themed resort, and how to leverage the experience.

Too many companies these days load up their company description with buzzwords and catchphrases, completely passing by the opportunity to tell people what they do. I advocate that if you are coming up with marketing material, you should “Learn to define what your company does.”

 

Making Connections, how Far Downtown Phoenix has Come, and a Podcast Appearance on Business in Arizona

Lots of new content to share out there from PADT on that is published by other people.

Two blog posts in the Phoenix Business Journal went out since the last update:

We meet fellow business people that become part of our network almost every day. At work, at dinner, and at events for our kids. Sometimes we even make connections while being driven to dinner. And those connections can pay off someday. In “Make connections wherever you can, even with your Lyft driver” I explore the impact of our more connected world.

I was at a business dinner, off on some tangent about the types of early-stage capital available in the state when I didn’t hear what my dinner companion said because the train behind him was too loud. Looking over his shoulder, past a crowd of pedestrians, I could see the Phoenix Art Museum was glowing yellow in the sunset behind the train. And then it hit me over the head – Phoenix has a real downtown now. I ponder this change in “Street side pizza, trains, and museums: downtown Phoenix, how far you have come.

We were lucky enough to be asked to participate in this great local podcast for Business in the Phoenix area. Here is the description: Eric Miller, Principal & Co-Owner at PADT, talks about product development and angel investing. PADT is a globally recognized provider of Numerical Simulation, Product Development, and 3D Printing products and services. Links can be found here:

iTunes: https://apple.co/2DE32lv
Google Play: http://bit.ly/2IBrRSF
Stitcher: stitcher.com/s?fid=176919&refid=stpr

Getting to Know PADT: Medical Device Product Development

 This post is the thirteenth installment in our review of all the different products and services PADT offers our customers. As we add more, they will be available here.  As always, if you have any questions don’t hesitate to reach out to info@padtinc.com or give us a call at 1-800-293-PADT.

The development of medical devices is difficult.  The regulatory challenges, quality requirements,  and technical hurdles of dealing with the complex system that is the human body make the processes required to bring products for this industry to market unique and difficult. That is why PADT has a team in our Engineering Services department that is focused on one thing: Medical Device Development.

If you read our article on Product Development Services or watched the flashy video then you know how we do product development differently.  That our processes and staff are proven, that we are all about solving problems and using project management intelligently, all geared towards to deliver a complete solution.  Every one of those characteristis is true for our Medical Device team as well, we just add more on top to give our customers the confidence to work with us on their product development.

We sometimes get involved in projects all the way from defining specifications to coordinating with manufacturing. We also provide assistance at every step along the way: testing, concept modeling, trade studies, material evaluations, quality consulting, design for manufacturing, and testing to name just a few areas that we can help.  That is one of the things that makes PADT unique in this particular industries. Most companies will only do the full product development, whereas we serve as an outside resource for the whole thing, or only where our customers need additional help.

Solving the Tough Problems

There are a lot of medical device design companies out there.   We often get asked how we can stay busy in this industry, especially when we are not located in a hot-bed of device design and manufacturing like California, Boston, or Minneapolis.   The answer is simple.  Customers from those locations and other markets come to Tempe to work with us because we are good at solving the difficult problems.  Most of this capability comes from the skill and experience of our staff.  They know their stuff and they know how to systematically investigate and solve the most difficult problems.  They also have access to advanced tools like 3D Printing and world-class simulation in-house. Combine this with solid project management and a well-provisioned lab, and you have a winning combination.

Understanding Medical Devices

The other key requirement for anyone doing medical device product development is a thorough understanding of Medical Devices themselves. Every industry has its buzzwords and acronyms, but medical devices are in a category all their own. They are a bridge between the world of mechanical engineering and medicine, so they terminology and operating environment are different then say aerospace devices or consumer products.  To work on medical devices you have to understand all the physics, manufacturing, software, and electronics that every mechanical device needs. You also need to understand biology and treatment.  PADT’s staff walks that fine line between the two worlds and often serves as a translator between the end user (doctors and nurses) and engineering, even within our customer’s organizations.

Quality Centric

Quality is the most important, and least understood, unique aspect of Medical Device Product Development.  Any team attempting to bring a product to market who does not know ISO 13485 and the FDA requirements will fail.  We also know that Quality is a tool, not a barrier.  We understand the client’s quality system and adapt our processes as efficiently as possible to get value from the entire quality process.

Let us Engineer your Medical Device Innovations

Here is a powerpoint we put together last year with even more information:

Product development for medical devices is something we are just plain good at.  Large corporations and startups come to PADT to because we get the job done.  You can see some great case studies here that tell the story in the words of our customers.  Reach out to us via email (info@padtinc.com) or give us a call at 480.813.4884 and we can talk about how our team can help engineer your medical device innovation.

PADT-Medical-Overview-Portfolio-2018_02_13-1

Understanding Big Data: You have it, but how do you get value from it?

The idea of Big Data, so much information that traditional data analysis tools cannot process it, has been around for a while now. We collect data, we store it, and we plan to use it. There must be value in all that information. Many of us are actively saving terabytes of data. In “Understanding Big Data: You have it, but how do you get value from it?” I take a look at the four critical questions you can answer with your mountains of ones and zeros.

The Beatles and other world-changing revolutions

The problem with most business revolutions is you do not realize you are in the middle of one until you are in the middle of one. We are in the middle of so many right now, it is hard to keep up. While taking a flight and listening to some Beatles, I had a thought about “The Beatles and other world-changing revolutions.”

Press Release: Additive Manufacturing Users Group Selects PADT’s Rey Chu as a DINO Award Recipient

You know you have been doing something for a while when you win an award called the DINO!  3D Printing has been around for over thirty years, and the Additive Manufacturing User Group (AMUG) has been the user-driven organization that has been a foundation of the industry since its beginning.  At their 30th annual conference this year, they handed out awards to individuals who made a significant contribution to Additive Manufacturing.

We are very honored that PADT Co-Founder and Co-Owner, Rey Chu, received one of those awards.  DINO stands for Distinguished INnovator Operator. We agree with AMUG that ““Rey’s contribution to additive manufacturing innovation throughout his career made his selection a simple choice for our awards committee.”

Rey started his three decades in the industry by initiating the Rapid Prototyping Lab at AlliedSignal Engines in Phoenix thirty years ago, now Honeywell Aerospace. In 1994 he co-founded PADT, bringing his Additive Manufacturing experience to our customers for almost twenty-five years now.

Anyone who has been a PADT 3D Printing customer knows that what sets our services apart is our deep technical knowledge about the technologies and our dedication to delivering an outstanding product.  If you have not experienced our world class services for SLA, SLS, FDM, PolyJet, DLS, and Metal Additive Manufacturing, please contact us to see how a team led by a seasoned veteran gets things done.

Please find the official press release on this new partnership below and here in PDF and HTML

As always, just give us a call at 480.813.4884 or send an email to info@padtinc.com to learn more

Press Release:

Additive Manufacturing Users Group Selects PADT’s Rey Chu as a DINO Award Recipient

The Award Celebrates Seasoned Innovators of 3D Printing

TEMPE, Ariz., May 22, 2018 ─ Phoenix Analysis and Design Technologies (PADT) today announced that its Co-founder and Principal, Rey Chu, has been selected as a recipient of the Additive Manufacturing User Group’s (AMUG) DINO (Distinguished INnovator Operator) award for additive manufacturing expertise and service. The 2018 DINO’s were presented at AMUG’s 30th annual user group conference in St. Louis, Missouri. Chu joins a select group of only 149 DINO recipients selected in AMUG’s 30-year history.

“To be a DINO, one must advance and give back to the industry, as well as support AMUG and its members,” said Paul Bates, president, AMUG. “Rey’s contribution to additive manufacturing innovation throughout his career made his selection a simple choice for our awards committee.”

Chu was an early adopter of additive manufacturing, bringing stereolithography to Allied Signal Engines in 1988.  With thirty years in the industry, he is a recognized leader who has been a key contributor in every step of 3D Printing’s evolution. As Chu enters his fourth decade in additive manufacturing, he spends his time traveling the world evaluating new technologies and bringing innovative 3D printed parts to his customers and user communities.

“I have dedicated my professional career to researching and improving the impact that additive manufacturing has on design, engineering and manufacturing across all industries,” said Chu. “AMUG’s recognition of my contributions to this technology is very humbling, and I am very proud to be a part of their community.”

As one of the three founders of PADT in 1994, Chu brought his expertise to the company and built one of the most well-respected 3D Printing service providers in the industry. Chu and his manufacturing team at PADT have worked hand-in-hand with new technology providers, serving as beta testers and early adopters of FDM, SLS, PolyJet, and now DLS technology.  He also led the effort to bring PADT’s SCA (Support Cleaning Apparatus) devices to market; managing design and production for these effective and dependable accessories that effortlessly dissolve away all of the support material from 3D Printed parts.

About Phoenix Analysis and Design Technologies

Phoenix Analysis and Design Technologies, Inc. (PADT) is an engineering product and services company that focuses on helping customers who develop physical products by providing Numerical Simulation, Product Development, and 3D Printing solutions. PADT’s worldwide reputation for technical excellence and experienced staff is based on its proven record of building long-term win-win partnerships with vendors and customers. Since its establishment in 1994, companies have relied on PADT because “We Make Innovation Work.” With over 80 employees, PADT services customers from its headquarters at the Arizona State University Research Park in Tempe, Arizona, and from offices in Torrance, California, Littleton, Colorado, Albuquerque, New Mexico, Austin, Texas, and Murray, Utah, as well as through staff members located around the country. More information on PADT can be found at www.PADTINC.com.

# # #

Media Contact
Alec Robertson
TechTHiNQ on behalf of PADT
585-281-6399
alec.robertson@techthinq.com
PADT Contact
Eric Miller
PADT, Inc.
Principal & Co-Owner
480.813.4884
eric.miller@padtinc.com

The age of large format 3D printing is here, and it is going to be huge

Several recently commercialized technologies have made the dream of being able to print large, we are talking feet instead of inches, parts a reality. In fact “The age of large format 3D printing is here, and it is going to be huge.”

In praise of cut, copy, and paste

We use the clipboard on our computers and phones every day and over the years it may have saved days if not weeks of cumulative time. I felt like it was time to speak “In praise of cut, copy, and paste.”

Phoenix Business Journal: Marketing Gold, “It’s not about the Nail,” and Vagueness

Busy times here at PADT, so three articles have gone out in the Phoenix Business Journal that we have not highlighted here on the Blog.  Without further comment, here are the last three articles published:

Marketing Gold

A lot of effort can go into marketing a technology company, and every once in a while you hit marketing gold, and you see real revenue from your efforts. Revenue you would not have otherwise seen. Over the years, when we have hit gold, we executed on the “2 key steps to achieving marketing gold.”

“It’s not about the Nail”

A few weeks back, my post in this guest blog was a bit of a rant about how frustrated I get when people just say, “it sucks” and they do not give details on what is wrong or offer a solution. The problem is, I was wrong. I explore why I was wrong in “Sometimes it is not about the nail” and explore a video meme that had a big impact on me.

Vagueness

Customers can be vague. Due to no fault of their own, they are vague about what they want and how they want it. For a technology company like PADT, it can be a real problem. “Get comfortable with customer vagueness” takes a look at how we deal with the reality of finding certainty when things just are not defined yet.

ANSYS Technical Support Team from PADT Recognized as Silver Customer Service Department of the Year in the American Business Awards

We are honored, pleased, and humbled to announce that PADT won a very special national award, a 2018 Silver Stevie for our ANSYS Technical Support Team.  This is a very special award for us because what it recognized goes to the heart and soul of who PADT is.  Technical support across the company is where we put our blood, sweat, and sometimes tears.  For ANSYS, Stratasys 3D Printers, SCA’s, scanners, or consulting; whatever product or service it is that we support for customers, how we interact with those customers so that they can be successful with those products and services is really what makes PADT different.

And now a bunch of independent and outside judges looked at what we do and how we do it, and they said: Outstanding Job! In fact, they said, “PADT defines what premium customer service looks like.”   As an ANSYS Elite Channel Partner, our technical support is key to keeping and growing customers.  These tools are incredibly capable and diverse. Also, they are not cheap. When a customer purchases ANSYS software they expect a higher level of service, and this award confirms that we deliver.

The official award was: Silver Stevie (R) Winner: Customer Service Department of the Year – Computer Software – Up to 2,500 Employees

Our customers also agree, based on the response to surveys that we send them when support tickets are closed, 92% of respondents said we solved their problem and 96% were satisfied or very satisfied. Having great customers with real and challenging issues is also key to our success. And we would not have received this award without backup from our backup, the ANSYS Customer Excellence team around the world. Without their help, we literally would not have had answers for our customers.

Everyone who does support earned this award.  But, their families also deserve a big thank you. thanks. Doing tech support is hard and can be frustrating.  You are basically taking on other peoples problems and trying to fix them. All day. Every day.  And sometimes we take that home. Sometimes our engineers will check a test run at 2:00 am. Or they will get an idea at the dinner table and send an email.

And although we applied for and won an award that focused on our ANSYS team, the same outstanding support is supplied to all of our customers. It is one of the key ways that “We Make Innovation Work.”

Here is a link to the Stevie Awards page itself: Check out the other companies. We are very happy to be listed with them.   You can also find links there to the process, and especially the judging.  We had to submit a lot of data.

You can read the official press release here or here as a PDF.

Do you want award-winning support for your ANSYS products? If you are in the Southwestern US and you are not currently our customers, contact us and we would be honored to have you join our group of happy customers.  Not an ANSYS user? Let’s talk about how to get these fantastic tools into your organization.  And don’t worry, as stated above, this level of service is available for everything PADT does, so reach out and let’s see how we can work together.

Contact us at 480.813.4884 or info@padtinc.com

 

Press Release:

ANSYS Technical Support Team from PADT Recognized as
Silver Customer Service Department of the Year
in the American Business Awards

Globally Recognized Provider of Numerical Simulation, Product Development and 3D Printing Services Honored for
Quality and Speedy Engagement with Customers

TEMPE, Ariz., May 3, 2018 ─ Phoenix Analysis and Design Technologies (PADT) today announced its ANSYS Technical Support team received a Silver award in the Customer Service Department of the Year category in this year’s American Business Awards. Because PADT is an ANSYS Elite Channel Partner and a globally recognized provider of numerical simulation, product development, and 3D printing services; top-notch support is essential for bridging the gap between customers and the technology that PADT represents.

“Our simulation support team is constantly learning new tools and technologies, distributing resources to fit customer needs, answering questions and taking all steps necessary to ensure fluid customer experiences,” said Ted Harris, manager, Simulation Support, PADT. “I’m incredibly proud of my team and their dedication to helping our customers do amazing things with their ANSYS software tools.”

One of the keys to PADT’s success with simulation support is speedy engagement with clients. The team never leaves client questions unanswered and provides prompt, high-quality feedback on any issues that arise. PADT’s simulation support team makes it a top priority to keep customers informed of progress, give them quick fixes that allow them to keep working, and then take the time to provide a long-term solution.

Ted Harris Leads the Simulation Support group at PADT, which includes the ANSYS Technical Support Team that won this award.

All members of the PADT simulation support team have also earned one or more ANSYS product support certifications, which helps them better educate customers about ANSYS products. Because PADT sells premium products, the team understands that premium service must follow. The team’s application engineers also attend PADT’s sales calls to help communicate the advantages of ANSYS technology and how customers can better use it to drive product development.

The American Business Awards are the premier business awards program both nationally and internationally. The program was founded in 2002 to honor and recognize the exceptional achievements and positive contributions of both organizations and working professionals.

About Phoenix Analysis and Design Technologies

Phoenix Analysis and Design Technologies, Inc. (PADT) is an engineering product and services company that focuses on helping customers who develop physical products by providing Numerical Simulation, Product Development, and 3D Printing solutions. PADT’s worldwide reputation for technical excellence and experienced staff is based on its proven record of building long-term win-win partnerships with vendors and customers. Since its establishment in 1994, companies have relied on PADT because “We Make Innovation Work.” With over 80 employees, PADT services customers from its headquarters at the Arizona State University Research Park in Tempe, Arizona, and from offices in Torrance, California, Littleton, Colorado, Albuquerque, New Mexico, Austin, Texas, and Murray, Utah, as well as through staff members located around the country. More information on PADT can be found at www.PADTINC.com.

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of The 2018 American Business Awards include HCL America, John Hancock Financial Services and SoftPro.

# # #

Media Contact
Alec Robertson
TechTHiNQ on behalf of PADT
585-281-6399
alec.robertson@techthinq.com
PADT Contact
Eric Miller
PADT, Inc.
Principal & Co-Owner
480.813.4884
eric.miller@padtinc.com

Getting to Know PADT: High Performance Computing (HPC) IT Support Services

 This post is the twelfth installment in our review of all the different products and services PADT offers our customers. As we add more, they will be availableAs always, if you have any questions don’t hesitate to reach out to or give us a call at 1-800-293-PADT.

The fact of the matter is, to be blunt, that building, maintaining, and optimizing systems for high-performance computing (HPC) is different than any other part of the IT world.  That is why most companies engaged in simulation who use HPC often struggle with their computers and networks, specially when they don’t have protection from filtre de confidentialité VistaProtect to keep their work private. There is nothing wrong with their IT departments, they simply don’t have the manpower or the experience to support HPC systems. And that is why PADT offers IT support services tailored towards the needs of simulation users.  We bridge that gap between the unique needs of HPC for simulation and customer’s existing IT infrastructure.

We started offering the fastest business internet for this service simply because customers asked us to. As part of  ANSYS technical support duties, we kept getting calls from customers who were just not getting good performance out of some very expensive computer hardware. After looking into it we often found that they had the wrong hardware, it was configured wrong for HPC, or there was unnecessary overhead on the system.  In each case, we got together with the customer’s IT department and the users to understand the problem and implement fixes. In Hertfordshire IT Support Services you will find the best network support business in cyber security to manage any issue you might have.

PADT’s IT team can offer a variety of services, including, but not limited to:

  • Implementing data management software
  • Performance benchmarking
  • Troubleshooting and Debugging Systems
  • High-performance Network design and installation
  • Making things run faster
  • System tuning
  • System design and configuration
  • Upgrading existing hardware
  • Installing software packages
  • Setting up queuing and monitoring tools

Focused on Performance

Most computer systems and the IT infrastructure that supports them, in the commercial world, are focused on security first, operating cost second, then performance.  And these are the right priorities. But in the HPC world, those same systems and infrastructure have to be focused on performance, with robustness second.  Security is important, but you solve that problem by isolating the systems and controlling access. PADT’s IT team gets this and because we run a large HPC infrastructure for our own simulation consulting business, they know how to set things up right and keep them tuned for performance.

A Partnership Between Users, IT, and PADT

Our deep knowledge of scientific computing and the hardware it runs on is only one part of our success in this area. The other is knowing how to be that translator between IT and the users of demanding numerical software packages.  We understand why IT can or can not open certain ports, and why the user needs those ports. We get the desire to establish a company-wide policy using remote drives that use RAID 1. We also know that doing that kills HPC performance. That starts the conversation on why users need local drives in RAID 0 for their number crunching.

The examples go on and on and involve memory, network fabric, different versions of MPI for each solver, and much more.  Often times just being able to explain these issues in terms everyone can understand is the greater value PADT can add.  And then our IT experts will be there with the customer’s IT experts at 11:30 PM installing those GPU cards and configuring them.

The cold hard reality is that companies spend large sums on advanced hardware, software, and infrastructure. Why not spend a little more to make sure you are getting the most from that sizeable investment.  PADT is here to help, to work with your IT and users, to get the most out of the tools you have.