For my Valentine’s Day blog contribution to the Phoenix Business Journal, I share my somewhat unpopular opinion that the current decline in US business dominance is due to the fact that we are just too selfish. “Is selfishness in business always a good thing?” explores the idea that If we all do a little less for us and more for each other, we may find ourselves in a better world.
“Are you using gamification to improve your customers’ and employees’ experience?” In this blog post, I look at something that was a big trend a few years ago that has unfortunately faded. Introducing a little competition can make a big difference for customer and employee success.
Most companies invest a lot of money into software productivity tools and then expect the various tools to work together. The reality is that connecting different products is hard, and is a common cause why many implementations fail. In “Climbing the steepest technology slope: 5 suggestions for better productivity software integration” I make some suggestions based on real-world experience.
The concept of digital fingerprints a technology that is finding its way into everything from food safety to tracking online fraud. It is so powerful that all technology companies should know what it is and understand how it plays in their products and services. I take a look at what it is and how to take advantage of it in “Digital fingerprint: The emerging technology that will identify the world around us.“
While looking at disconnecting my home from a cable provider, I came to the realization that millions of other consumers were doing the same thing. This would change Cable TV forever. And what about other technologies, like the ones our company is built on. In “Cutting the cord and the freight train of change headed toward all of us” I muse on what could happen and what we can do about it
On a recent trip to San Francisco, I spent some time working in a coffee shop. It’s different there. “Phoenix is not Silicon Valley — and we shouldn’t want it to be” is a look at what I observed and why I’m happy to be part of this community.
Computer simulation has been a critical part of designing products for some time now. But it is also a valuable tool in understanding and protecting your intellectual property. In “Computer simulation has been a critical part of designing products for some time now” I share what every company needs to know about this powerful tool.
It is that time of year again, prediction season. I share “My Arizona tech sector projections for 2018” to just see how right or wrong I will be in 12 months.
If you spend as much time flying for business as I do, you begin to notice that there are different types of business travelers. I explore the differences in “Flying for business gives you options to work, or not work at all” and throw some categories on business travelers. Which type are you?
Software is part of our everyday life. The problem with having all this software around is that we forget it is there. In “Software tools can deliver a huge productivity punch” I take a look at how, with a little bit of attention to what you use, you can make your business day much easier, and more productive.
What do you think historians will call the economic age that we are part of right now? Specifically, what revolution are we smack dab in the middle of? I share my guesses in “Are we living in a computer, software, internet, or information revolution?” A good thing the contemplate as we get ready for 2018.
Nowadays, most of the people use a computer or a laptop to work. It’s really essential. We all hate when our computer gets slow, or the software stops working, when our laptops fall to the floor and gets broken or even when you accidentally drop or bump your computer when your traveling. That’s why everybody needs a computer consultant to repair your devices.
Risk is what used to set the American business world apart from everyone else. People would risk everything to come here and then take risk in the marketplace. That has changed, “When did RISK become a four-letter word?” asks the question and throws out some ideas about how we need to turn that around.
Empowerment is one of those loaded buzzwords that hangs out with synergy and disruptive. When done right, empowerment can make running a business, and making that business successful, much easier. In the fourth installment of “Exploring Easy” I take a look at empowerment and why is not just a good idea, it is easier to do than trying to control everything.
The ability to rate products, services, and even companies online has been fantastic for consumers. But it is also a tool that a disgruntled customer can use to seek revenge, and that is not fantastic for the company getting a bad rating. Managing your online ratings is as important as your search engine optimization. “Is your business ready for a one-star rating?“
It does not happen often. Every once in a while, a customer walks away unhappy. In the good-old-days, it was regretful but not that big of a deal. As long as it was not often and did not point to a trend, it was just a part of doing business. Then came the internet and ratings. Now upset customers were given a way to vent. One star. Bam.
There is no way to make everyone happy. And if lots of people are unhappy, then your company has a problem. What I’m talking about is that one in one hundred customers who are miffed. So miffed that they seek revenge by going online to post a low rating accompanied by a long rant with lots of ALL CAPS statements of outrage. For us, this has happened with Google’s new rating service.
These rare low ratings are a pain because when someone local searches for us, they see our company with location and information on the right of the search page. And smack in the middle there is a rating of 1.5 stars. There are only three ratings in something like five years. Unfortunately, all that anyone will see is that star and a half.
For business-to-business companies, happy customers do not give ratings. If they are happy, they do more business with that company. Ratings are just not part of the professional world yet.
Search Fund Accelerator Boston, the first and most advanced coaching organization that mentors aspiring CEOs seeking to acquire businesses, announced that a member of its 2018 cohort has purchased a company. This is SFA’s ninth acquisition since its inception in 2015.
The recent #MeToo campaign brought to light how widespread and endemic harassment and assault are in the workplace. Tech companies can often feel they are they are not part of the problem, but #MeToo has shown that they are. So, “What does #MeToo mean for your technology business?“