Getting to Know PADT: ANSYS Sales and Support

This post is the eighth installment in our review of all the different products and services PADT offers our customers. As we add more, they will be available here.  As always, if you have any questions don’t hesitate to reach out to info@padtinc.com or give us a call at 1-800-293-PADT.

When we tell people that “We Make Innovation Work” one of the key ways that we actually make innovation work is through the sales and support of ANSYS Simulation Software.  Few toolsets have changed the way products are designed and manufactured as the structural, thermal, fluid, electromagnetic, and multiphysics simulation programs written by ANSYS, Inc. Outside of the world of mechanical engineering, simulation is not as well known as 3D Printing, but in reality, it plays a larger role in product development with more users and a larger return on investment to companies that make simulation part of their process.

If you are not familiar with simulation, it is a process where a mathematical model is constructed on a computer to represent the physical behavior of a product. Once the model is made, an engineer can do “virtual testing” on the model to understand, improve and optimize the design.  The majority of innovative companies now make simulation a part of their product development process, and ANSYS is the largest provider of simulation tools.

Customers choose ANSYS products for one simple reason, they deliver.  ANSYS only does simulation, they are not a CAD or PLM company trying to add simulation.  With close to $1 Billion in sales, and 2017 should cross that threshold, no other provider is as large either.  They are the biggest provider because their software works. Many other companies offer much cheaper solutions, but time after time companies invest in ANSYS technology because they get their money back quickly in better products that get to market faster.

PADT is not just a reseller of software, we are an ANSYS Elite Channel Partner who dedicates a significant part of our staff, over twenty people, to selling, supporting, and training around the complete ANSYS Product line.  Our territory is the Southwestern United States; including Arizona, New Mexico, Colorado, Utah, Nevada, and Southern California. We have been setting the standard for win-win sales and outstanding support for over twenty years and have a worldwide reputation for technical excellence not just with ANSYS tools, but in how to efficiently use those tools to drive the design of products.

Our sales process starts with understanding our customer’s complete simulation needs; what they have now, what the skill set is of their users, and what they want to achieve with simulation. We then work cooperatively with the customer to design a long-term plan to bring the right ANSYS tools to the right users and to train as needed.   Once a company adds the ANSYS tools, they then have PADT to call directly for technical support.

Our technical support is unique in the industry because it goes beyond the installation and error tracking that most software companies provide. When you call PADT for technical support you get an Engineer with real-world experience using the same tools you use every day. They also know engineering and how simulation fits into the process so we can go beyond what options to use and dig deep into how to apply the products properly. Our outstanding technical support is reflected in our extremely high customer satisfaction rating.

You can learn more about ANSYS by visiting that part of our website, or better, by contacting us and learning why customers who have a choice on who they buy their ANSYS from, chose PADT.