ANSYS Technical Support Team from PADT Recognized as Silver Customer Service Department of the Year in the American Business Awards

We are honored, pleased, and humbled to announce that PADT won a very special national award, a 2018 Silver Stevie for our ANSYS Technical Support Team.  This is a very special award for us because what it recognized goes to the heart and soul of who PADT is.  Technical support across the company is where we put our blood, sweat, and sometimes tears.  For ANSYS, Stratasys 3D Printers, SCA’s, scanners, or consulting; whatever product or service it is that we support for customers, how we interact with those customers so that they can be successful with those products and services is really what makes PADT different.

And now a bunch of independent and outside judges looked at what we do and how we do it, and they said: Outstanding Job! In fact, they said, “PADT defines what premium customer service looks like.”   As an ANSYS Elite Channel Partner, our technical support is key to keeping and growing customers.  These tools are incredibly capable and diverse. Also, they are not cheap. When a customer purchases ANSYS software they expect a higher level of service, and this award confirms that we deliver.

The official award was: Silver Stevie (R) Winner: Customer Service Department of the Year – Computer Software – Up to 2,500 Employees

Our customers also agree, based on the response to surveys that we send them when support tickets are closed, 92% of respondents said we solved their problem and 96% were satisfied or very satisfied. Having great customers with real and challenging issues is also key to our success. And we would not have received this award without backup from our backup, the ANSYS Customer Excellence team around the world. Without their help, we literally would not have had answers for our customers.

Everyone who does support earned this award.  But, their families also deserve a big thank you. thanks. Doing tech support is hard and can be frustrating.  You are basically taking on other peoples problems and trying to fix them. All day. Every day.  And sometimes we take that home. Sometimes our engineers will check a test run at 2:00 am. Or they will get an idea at the dinner table and send an email.

And although we applied for and won an award that focused on our ANSYS team, the same outstanding support is supplied to all of our customers. It is one of the key ways that “We Make Innovation Work.”

Here is a link to the Stevie Awards page itself: Check out the other companies. We are very happy to be listed with them.   You can also find links there to the process, and especially the judging.  We had to submit a lot of data.

You can read the official press release here or here as a PDF.

Do you want award-winning support for your ANSYS products? If you are in the Southwestern US and you are not currently our customers, contact us and we would be honored to have you join our group of happy customers.  Not an ANSYS user? Let’s talk about how to get these fantastic tools into your organization.  And don’t worry, as stated above, this level of service is available for everything PADT does, so reach out and let’s see how we can work together.

Contact us at 480.813.4884 or info@padtinc.com

 

Press Release:

ANSYS Technical Support Team from PADT Recognized as
Silver Customer Service Department of the Year
in the American Business Awards

Globally Recognized Provider of Numerical Simulation, Product Development and 3D Printing Services Honored for
Quality and Speedy Engagement with Customers

TEMPE, Ariz., May 3, 2018 ─ Phoenix Analysis and Design Technologies (PADT) today announced its ANSYS Technical Support team received a Silver award in the Customer Service Department of the Year category in this year’s American Business Awards. Because PADT is an ANSYS Elite Channel Partner and a globally recognized provider of numerical simulation, product development, and 3D printing services; top-notch support is essential for bridging the gap between customers and the technology that PADT represents.

“Our simulation support team is constantly learning new tools and technologies, distributing resources to fit customer needs, answering questions and taking all steps necessary to ensure fluid customer experiences,” said Ted Harris, manager, Simulation Support, PADT. “I’m incredibly proud of my team and their dedication to helping our customers do amazing things with their ANSYS software tools.”

One of the keys to PADT’s success with simulation support is speedy engagement with clients. The team never leaves client questions unanswered and provides prompt, high-quality feedback on any issues that arise. PADT’s simulation support team makes it a top priority to keep customers informed of progress, give them quick fixes that allow them to keep working, and then take the time to provide a long-term solution.

Ted Harris Leads the Simulation Support group at PADT, which includes the ANSYS Technical Support Team that won this award.

All members of the PADT simulation support team have also earned one or more ANSYS product support certifications, which helps them better educate customers about ANSYS products. Because PADT sells premium products, the team understands that premium service must follow. The team’s application engineers also attend PADT’s sales calls to help communicate the advantages of ANSYS technology and how customers can better use it to drive product development.

The American Business Awards are the premier business awards program both nationally and internationally. The program was founded in 2002 to honor and recognize the exceptional achievements and positive contributions of both organizations and working professionals.

About Phoenix Analysis and Design Technologies

Phoenix Analysis and Design Technologies, Inc. (PADT) is an engineering product and services company that focuses on helping customers who develop physical products by providing Numerical Simulation, Product Development, and 3D Printing solutions. PADT’s worldwide reputation for technical excellence and experienced staff is based on its proven record of building long-term win-win partnerships with vendors and customers. Since its establishment in 1994, companies have relied on PADT because “We Make Innovation Work.” With over 80 employees, PADT services customers from its headquarters at the Arizona State University Research Park in Tempe, Arizona, and from offices in Torrance, California, Littleton, Colorado, Albuquerque, New Mexico, Austin, Texas, and Murray, Utah, as well as through staff members located around the country. More information on PADT can be found at www.PADTINC.com.

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of The 2018 American Business Awards include HCL America, John Hancock Financial Services and SoftPro.

# # #

Media Contact
Alec Robertson
TechTHiNQ on behalf of PADT
585-281-6399
alec.robertson@techthinq.com
PADT Contact
Eric Miller
PADT, Inc.
Principal & Co-Owner
480.813.4884
eric.miller@padtinc.com

Celebrating the Impact and Innovation of CEI, PADT’s Startup Home

In Phoenix, just North of the airport on a record hot day of 119f, about 30 people gathered into a conference room to celebrate a place that has become a bright success in the region’s startup community. The Center For Entrepreneurial Innovations, or CEI, held their first ever Innovation and Impact Celebration.  This gathering of sponsors, clients, mentors, and staff of CEI highlighted the success that this outstanding incubator has enjoyed since its grand opening in 2013.

Some of the key numbers shared were:

  • 247 high paying jobs created by CEI clients
  • $28,000,000 raised by CEI clients in investments, grants, and awards
  • $69,000,000 in revenue generating by CEI clients
  • 3,240 hours given in mentoring and consulting to CEI clients

To celebrate this success, four awards were given out.  PADT was honored to design and 3D Print these awards (read more in a separate post here) and be there to hear the great stories from the winners about how CEI has been such a great resource.

  • Paraffin International won for Graduate of the Year
  • Beacon Biomedical was awarded Client of the Year
  • Tom Lagerhausen & Tommy Andrews were recognized as Mentors of the Year
  • The City of Phoenix received Sponsor of the Year

As a tenant at CEI, PADT gets to see the inner workings that produce such fantastic numbers.  In fact, we decided to put our focus on startups at CEI because of the quality of people, programs, and support that they offer.  Back in April of 2015, we opened PADT StartUpLabs as a place to host our outreach to the community and as a way to offer affordable 3D Printing to startups. We also host seminars and meetings there because it is just a great facility.

The primary reason that we partnered with them was a little more blunt. We saw that the companies they incubated succeeded.  When many others talk the talk of startup support, CEI has been busy walking the walk.  We see it almost every day, and it is pretty unique how well they do.  Huge fans, and great to see the key success stories and contributors being recognized!

Check out this recent video to learn a bit more about how they do it:

Check it out, and get involved.  If you are a startup, look at becoming a client.  Or maybe you can volunteer to help in some way.  But what they need the most if strong partners and sponsors.   PADT has never regretted our partnership and it has  been a great win-win experience.  Stop talking about making the Phoenix area startup ecosystem better, and step up and join CEI in making it happen.

 

 

 

PADT Named ANSYS North American Channel Partner of the Year and Becomes an ANSYS Certified Elite Channel Partner

The ANSYS Sales Team at PADT was honored last week when we were recognized four times at the recent kickoff meeting for the ANSYS North American Sales orginization.  The most humbling of those trips up to the stage was when PADT was recognized as the North American Channel Partner of the Year for 2016.  It was humbling because there are so many great partners that we have had the privilege of worked with for almost 20 years now.  Our team worked hard, and our customers were fantastic, so we were able to make strides in adding capability at existing accounts, finding new customers that could benefit from ANSYS simulation tools, and expanding our reach further in Southern California.  It helps that simulation driven product development actually works, and ANSYS tools allow it to work well.

Here we are on stage, accepting the award:

PADT Accepts the Channel Partner of the Year Award. (L-R: ANSYS CEO Ajei Gopal, ANSYS VP Worldwide Sales and Customer Excellence Rick Mahoney, ANSYS Director of WW Channel Ravi Kumar, PADT Co-Owner Ward Rand, PADT Co-Owner Eric Miller, PADT Software Sales Manager Bob Calvin, ANSYS VP Sales for the Americas Ubaldo Rodriguez

We were also recognized two other times; for exceeding our sales goals and for making the cut to the annual President’s Club retreat.   As a reminder, PADT sells the full multiphysics product line from PADT in Southern California, Arizona, New Mexico, Colorado, Utah, and Nevada.  This is a huge geographic area with a very diverse set of industries and customers.

In addition, ANSYS, Inc. announced that PADT was one of several Channel Partners who had obtained Elite Certified Channel Partner status. This will allow PADT to provide our customers with better services and gives our team access to more resources within ANSYS, Inc.

Once we made it back from the forests and hills of Western Pennsylvania we were able to get a picture with the full sale team.  Great job guys:

We could not have had such a great 2016 without the support of everyone at PADT. The sales team, the application engineers, the support engineers, business operations, and everyone else that pitches in.   We look forward to making more customers happy in 2017 and coming back with additional hardware.

Arizona Bioscience Celebrates Leaders New and Old

padt-azbio-awards-2016The Arizone high tech community gathered in downtown Phoenix Wednesday night to celebrate the leaders in the Biotech community at the annual AZBio Awards. As the premier event of a very busy AZBio Weekthe audience was joined by key companies and investors from outside of Arizona as well. The winners showed the diversity and promise of what companies in the state have accomplished and what they plan to do in the future. Governor Ducey also stopped by to say a few words about the progress that the community has made. A list of the winners can be found at the bottom of this post with links to more information describing what they have done to make the world a better place.

20160921_193755Every year we are pleased to see more and more people that we work with take home the trophies provided by PADT.  Once again we made the awards themselves using a combination of 3D Printing and traditional manufaturing.

As a bit of a humble brag, we had the pleasure of providing assistance to the following individuals, shools, and companies who were recognized:

Global Med was recognized as 2016 Bioscience Company of the Year. They have used PADT for prototyping and even low volume production of their innovative telemedicine solution. Their growth has allowed for the delivery of quality health car to places around the world that are ohterwise unreachable.

Salutaris MD won a Fast Track award for their device that treats wet macular digenerations.  We are proud to have been involved at the very begining during prototyping and most recently as they prepare for clinical trials.

ASU’s Dr. George Poste received the 2016 AZBio Pioneer Award for Lifetime Achievement for the significant contributions he has made during his carreer.  In addition the recipient of the 2016 Arizona Bioscience Researcher of the Year award was the ASU BioDesign Institute’s Stephen Johnston, PhD.  The University in general, and the Biodesign Institute in particular, are long time customers and heavy users of ANSYS and Stratasys products proved and supported by PADT.

Paradise Valley School’s Marni Landry was recognized with the Michael A. Cusanovich Bioscience Educator of the Year.  PV school district was one of th first High Schools to adopt 3D Printing into their STEM ciriculum.

In addition, we were very pleased to see that one of our awards will be headed to Washington with Kyrtsten Sinema who was recongnized for her efforts to promote BioTech and Arizona in congress. Rep Sinema represents the district that includes PADT’s main office in Tempe and has been one of our favorite politicians since her bi-partisisn and common sense efforts in the Arizona State Legislature.

And finaly, a shout out to one of the other Fast Track award winners, Beacon Biomedical. PADT is looking at Beacon as an Angel Investment oportunity and they are across the hallway from PADT StartupLabs at CEI in Phoenix.

A big congratulations to all of the winners.  The Bioscience commnity in the state is growing and at or near critical mass. From High Schools to large corporations with everything in between, our local companies are making the world a better place through better health technology.

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2016 AZBio Pioneer Award for Lifetime Achievement

George Poste, DVM, DSc, PhD, FRC Path, FRS

Arizona State University

2016 Bioscience Company of the Year

GlobalMed

2016 Public Service Award Honoree

United States Congresswoman Kyrsten Sinema

2016 Arizona Bioscience Researcher of the Year

Stephen Johnston, PhD

Center for Innovations in Medicine, Biodesign Institute at Arizona State University

Michael A. Cusanovich Bioscience Educator of the Year

Marni Landry, Paradise Valley High School (CREST)

Jon W. McGarity Bioscience Leader of the Year

Mara G. Aspinall

AZBio Fast Lane Award Honorees

 

Spinning Gears: 3D Printing Awards for 2016 AZ SciTech Festival Sponsors

SciTech-Festival-Award-2016-2For several years now PADT has 3D Printed special thank you awards for the fantastic companies that sponsor the Arizona SciTech Festival.  This year we decided to stick with the color of the Stratasys Connex3 but add some moving parts. This gear design spins around and was made as one part, we just wash the support material out of the gaps between parts.

This is a great example of going directly from a CAD model to a custom part.  Each award has the recipient’s name printed on the smaller gear.  Everything was designed in an hour or so and it took about another hour to add in the 30 or so names.  We think these may be the best awards we have made so far.

SciTech-Festival-Award-2016-1

SciTech-Festival-Award-2016-3

Here is a video showing off how they spin:

Awards are kind of simple and fun. But the same technology is applied by PADT to help our customers design and build better medical devices, rockets, aircraft engines, computers, and pretty much any physical product you can think of.  Give us a call at 1-800-293-PADT or email info@padtinc.com to see how “We Make Innovation Work”

Arizona Chief Science Officers Design Their Own 3D Printed Name Badges

az-scitech-cso-badges-3d-printed-0The Chief Science Officer program is a program for 6th-12th grade students to represent their school in STEM. And what better way is there for them to identify themselves then with 3D Printed name badges?  The program’s sponsors, the AZ SciTech Festival offer a training retreat for the kids who get elected as their school’s CSO and we all thought introducing design and 3D Printing would be a great activity.

As part of the 2015 Fall CSO Institute, PADT’s Jeff Nichols joined local designer and artist John Drury to spend some time with the kids explaining how to work with logos and shapes to convey an idea, and how to design for 3D Printing.  The kids worked out their own design and sent it to PADT for printing.

We converted their sketch into a 3D Model, starting in Adobe Illustrator. The sketch was traced with vector geometry and then a generic name was added. This was then copied 144 times and each name was typed in, with a few extras. This step was the only boring part.

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The design worked great because it is a simple extrusion with no need for support material.    The outline of their names were exported as DXF from Illustrator and then imported onto the 3D Model and extruded up to make a solid model of a badge. This was then copied to make a badge for each student. Then the names were imported and extruded on the patterned badges.

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The was a simple extrusion for each feature, allowing for contrast and readability but keeping things simple.
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This project was a great opportunity to use both patterns and importing 2D drawings. By laying everything out in a grid, we only had to make one badge and copy that. Then import the names and extrude those on the patterned badges.

STL files were then made and sent off to one of our Stratasys FDM 3D Printers. The FDM (Fused Deposition Modeling) process extrudes an ABS plastic filament, and you can change material during the build. So, to add a bit of contrast, we changed the filament color after the base of the design was done, making the logo and student names stand out.  The final results came out really nice.

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This is what they look like right out of the machine. We swapped out two color for each build. With some clever packing, we were able to get 12 badges on each platform.
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The final products really stand out.

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This project was a lot of fun because we were able to work with the students. They got what John and Jeff taught them and did a great job.  We know they will be placed with pride on back backs and jackets across Arizona.

To learn more about the CSO program, visit their website: http://chiefscienceofficers.org/ Check out the blog.  Some of these kids can really write well and their insight into Science, Technology, Math, and Education is insightful.

GCOI 2015 – Celebrating Arizona’s Technology Community

gcoi_iconFor those of us that are part of the Arizona Technology community, the official kickoff of holiday and end of year celebrations is the Governor’s Celebration of Innovation, or GCOI.  A who’s who of key people from startups to large aerospace firms gather at the convention center to recognize students, academicians, companies, and individuals who have had a significant impact on the State’s high tech industries.  This is always a special evening for PADT because many of the attendees, and usually a few of the award winners, are our customers.

In fact, for 2015 we are proud to congratulate the following long time PADT customers who were recognized last night:

  • Medtronic Tempe Campus for Innovator of the Year, Large Company
  • Raytheon Missile Systems for winning the Pioneering Award
  • ASU’s Michael Crow, the OneNeck IT Services People’s Choice Lifetime Achievement Award winner (ASU is a large PADT customer… so we feel Dr. Crow is our customer as well.)

You can find a full list of winners and some great pictures  from the event in Tishin Donkersley’s article at AZ Tech Beat.

This fantastic event is put on by the Arizona Technology Council and the Arizona Commerce Authority.  For those that were there: Mac & Cheese bar FTW.

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About the Awards

As in past years, PADT was honored to be able to fabricate the awards that were handed out. This year we used the overall design for the event, created by Atom, as our starting point. We used our Stratasys FDM printers to make the stair steps and “tech guy silhouette” The graphics are then printed on large stickers that are adhered to the back of an Arizona’ish shaped piece of plexiglass.

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The PADT Booth

This year we decided to not bring a 3D Printer and instead focus on parts made on a wider variety of printers. The hit for visitors were the metal parts that were made on ConceptLaser Direct Laser Melting systems.  In addition we got to talk about the great work that our product development team did for GlobalStar on the Spot devices and Orthosensor for their intelligent orthopedic sensors. We even had a few simulation people come by to talk ANSYS.

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Hopefully you had a chance to talk with Andrew Miller, Kathryn Pesta, or Mario Vargas. If you missed us and want to know more about PADT, what we do, or the Arizona Technology Community, reach out and we will be happy to chat.

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Fantastic Night at the 2014 GCOI – Winners, Awards, and Fancy Attire

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PADT was on hand in force at the 2014 GCOI ceremony: (L to R) FORTUS 250mc, Andrew Miller, Ward Rand, Eric Miller, Mario Vargas, Renee Palacios, and Brad Palumbo

Every year in November the Arizona technology community gathers to celebrate innovation in the state.  The 2014 Governor’s Celebration of Innovation (GCOI) was a great event for the state and for PADT.  This years winners ranged from high school students to legislators to internationally recognized leaders in the software industry.  And, unlike most tech events in the state, everyone was dressed up all fancy.  The gala is put on by our friends at the Arizona Technology Council and the Arizona Commerce Authority.

This is a special event for PADT for a variety of reasons.  We have been a sponsor of the GCOI for several years, hauling out our equipment and samples for a booth to show off Mechanical Engineering in the state.  This year we were also honored to provided a judge to help choose the winners and we also made the trophies for those who won.  In addition, PADT was the winner of the 2011 Pioneering Award.  Every year we add more good memories to this event which puts an exclamation point on the year.

Congratulations to the Winners

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Pat Sullivan of ACTI! and Contatta Receiving his Lifetime Achievement Award

This years nominees was a great indication of the strength of technology companies and educators in the state.  As always, the students who received recognition were the most inspiring.  It is truly amazing what they have achieved while still in High School.

It was especially nice to see PADT customers Syncardia and Securaplane receive awards. Both companies are based in Tucson and are leading the way in their industries.  Syncardia produces the only FDA approved total artificial heart,  truly saving lives on a daily basis. Securaplane provides the aviation industry with a variety of security and power sub-systems.  

We were also pleased to see Pat Sullivan take home a “Lifetime Achievement Award.”  Pat started ACT! in the early days of personal computing, and many of us at PADT have been users of his software, and we still use it today at PADT. In addition, we are an investor in Pat’s new company, Contatta, through the Arizona Tech Investors.

This year the judges decided to add a special award, the Judges Award, for outstanding contributions to the technology community.  The first ever winner was the Society of Women Engineers.  This group is a big favorite of PADT because of their hard work to diversify the field and support many in school and in their careers.  

Check out the article in the Phoenix Business Journal to see a full list of winners.

3D Printed Awards

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Arizona Governor Jan Brewer Holding her very own “Governor’s Celebration of Innovation” Award.

Once again, PADT provided the awards  for the winners.  It is one thing to see people you know and admire win an award, it is even more meaningful when you see them holding an award that you designed and made.  Seeing Governor Brewer pose with her special award was kind of cool.  

In the past, we have used a combination of 3D Printing and traditional methods to make the awards, but this year we were able to produce everything using additive manufacturing technologies.

gcoi-2014-finished-1bThe top portion of the awards was created on our Stratasys Objet500 Connex3 polyjet machine. This device uses inkjet heads to deposit layers of photo-curable polymers.  It has four heads, allowing us to lay down support material, a base material, and two colors.  We used a transparent material for the base, and mixed yellow and magenta to get the different colors that “float” inside the transparent oval. 

The base was created on our FORTUS 400 fused gcoi-2014-finished-2deposition modeling machine using ABS plastic.  Both of the parts were generated in CAD and printed directly.  This application shows the power of 3D Printing. We were able to create 11 unique trophies without the need for tooling, special equipment, or expertise in any given process.  We simply visualized what we wanted on the computer, then sent the resulting custom designs to the printers. Specifically, the unique text for each award was extruded as a solid inside the main body, floating above the state of Arizona.

AZ Commerce Authority and Tech Council Announce Innovation Award Finalists

Governor's Celebration of Innovation (GCOI)The  Arizona Commerce Authority and Arizona Technology Council  named the winners and finalists today for the 11th annual Governor’s Celebration of Innovation (GCOI) awards.  You can read about it at the Phoenix Business Journal

As always, a great list of finalists and winners. We were once again pleased to see a tow PADT customers in the list:

  • SynCardia Systems in Tucson is a finalist for the Innovator of the Year Award – Small Company
  • Securaplane Technologies, in Oro Valley, is a finalist for the Innovator of the Year Award – Large Business


These two outstanding companies, along with the other finalists, show the breadth and depth of technology companies in Arizona. From industry leading small business software providers to a start-up built around a better shovel, tech companies across the state are growing and making people around the world stand up and take notice. 

The educational Award winners and finalists were also great to see, showing the future of technology is also strong.  The Future Innovators of the Year are always our favorite, their projects making me feel like I really slacked in High School. 

As usual, PADT will be at this years Celebration where the awards, 3D Printed by PADT, will be handed out.  We hope to see many of you there.

PADT’s Norman Stucker Nominated for The Brian R. Vogt Community Leader of the Year

Norman-Stucker-South-Denver-Metro-Chamber
South-Metro-Denver-Chamber-LogoWe are always humbled when a great organization takes the time to recognize PADT or one of our employees.  We are pleased to announce that our General Manager, and Salesguy, Norman Stucker was nominated for the South Metro Denver Chamber of Commerce Brian R. Vogt Community Leader of the Year.

Besides a reminder that this particular group has an even longer full name than PADT, we are pleased that the business community in the South Denver area has recognized the contribution that Norm makes to the community. We will definitely post

Learn more here.

PADT Medical Receives Support Award from AZBio, and Provides Awards to Others

On October 23rd, 2012 PADT was honored to receive an award at the AZBio Awards event in recognition for our support of Innovation in the Arizona Bio-Technology community.  It is a very cool little guy and is very happy on our awards shelf:

AZBio-15Years-Award-2012

In addition, we were very honored to be asked to manufacture many of the awards that were handed out.  The distinctive double-double-helix design was a big hit again this year, and it was a real honor to know that so many companies, educators, and individuals will have something PADT made in our Rapid Prototyping group on their shelf.

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