Phoenix Business Journal: Digital fingerprint: The emerging technology that will identify the world around us

The concept of digital fingerprints a technology that is finding its way into everything from food safety to tracking online fraud. It is so powerful that all technology companies should know what it is and understand how it plays in their products and services. I take a look at what it is and how to take advantage of it in “Digital fingerprint: The emerging technology that will identify the world around us.

Phoenix Business Journal: Cutting the cord and the freight train of change headed toward all of us

While looking at disconnecting my home from a cable provider, I came to the realization that millions of other consumers were doing the same thing. This would change Cable TV forever. And what about other technologies, like the ones our company is built on. In “Cutting the cord and the freight train of change headed toward all of us” I muse on what could happen and what we can do about it

Phoenix Business Journal: Phoenix is not Silicon Valley — and we shouldn’t want it to be

On a recent trip to San Francisco, I spent some time working in a coffee shop. It’s different there.  “Phoenix is not Silicon Valley — and we shouldn’t want it to be” is a look at what I observed and why I’m happy to be part of this community.

Phoenix Business Journal: How computer simulation enables better IP protection

Computer simulation has been a critical part of designing products for some time now. But it is also a valuable tool in understanding and protecting your intellectual property.  In “Computer simulation has been a critical part of designing products for some time now” I share what every company needs to know about this powerful tool.

Phoenix Business Journal: My Arizona tech sector projections for 2018

It is that time of year again, prediction season.  I share “My Arizona tech sector projections for 2018” to just see how right or wrong I will be in 12 months.

Phoenix Business Journal: Flying for business gives you options to work, or not work at all

If you spend as much time flying for business as I do, you begin to notice that there are different types of business travelers.  I explore the differences in “Flying for business gives you options to work, or not work at all” and throw some categories on business travelers. Which type are you?

Phoenix Business Journal: Exploring Easy – Software tools can deliver a huge productivity punch

Software is part of our everyday life. The problem with having all this software around is that we forget it is there. In “Software tools can deliver a huge productivity punch” I take a look at how, with a little bit of attention to what you use, you can make your business day much easier, and more productive.

Phoenix Business Journal: Are we living in a computer, software, internet, or information revolution?

What do you think historians will call the economic age that we are part of right now? Specifically, what revolution are we smack dab in the middle of? I share my guesses in “Are we living in a computer, software, internet, or information revolution?”    A good thing the contemplate as we get ready for 2018.

Nowadays, most of the people use a computer or a laptop to work. It’s really essential. We all hate when our computer gets slow, or the software stops working, when our laptops fall to the floor and gets broken or even when you accidentally drop or bump your computer when your traveling. That’s why everybody needs a computer consultant to repair your devices.

Phoenix Business Journal: When did RISK become a four-letter word?

Risk is what used to set the American business world apart from everyone else. People would risk everything to come here and then take risk in the marketplace. That has changed, “When did RISK become a four-letter word?” asks the question and throws out some ideas about how we need to turn that around.

Phoenix Business Journal: Exploring Easy: Making things easy with empowerment in your business

Empowerment is one of those loaded buzzwords that hangs out with synergy and disruptive. When done right, empowerment can make running a business, and making that business successful, much easier. In the fourth installment of “Exploring Easy” I take a look at empowerment and why is not just a good idea, it is easier to do than trying to control everything.

Phoenix Business Journal: Is your business ready for a one-star rating?

The ability to rate products, services, and even companies online has been fantastic for consumers. But it is also a tool that a disgruntled customer can use to seek revenge, and that is not fantastic for the company getting a bad rating.  Managing your online ratings is as important as your search engine optimization.  “Is your business ready for a one-star rating?

It does not happen often. Every once in a while, a customer walks away unhappy. In the good-old-days, it was regretful but not that big of a deal. As long as it was not often and did not point to a trend, it was just a part of doing business. Then came the internet and ratings. Now upset customers were given a way to vent. One star. Bam.

There is no way to make everyone happy. And if lots of people are unhappy, then your company has a problem. What I’m talking about is that one in one hundred customers who are miffed. So miffed that they seek revenge by going online to post a low rating accompanied by a long rant with lots of ALL CAPS statements of outrage. For us, this has happened with Google’s new rating service.

These rare low ratings are a pain because when someone local searches for us, they see our company with location and information on the right of the search page. And smack in the middle there is a rating of 1.5 stars. There are only three ratings in something like five years. Unfortunately, all that anyone will see is that star and a half.

For business-to-business companies, happy customers do not give ratings. If they are happy, they do more business with that company. Ratings are just not part of the professional world yet.

Search Fund Accelerator Boston, the first and most advanced coaching organization that mentors aspiring CEOs seeking to acquire businesses, announced that a member of its 2018 cohort has purchased a company. This is SFA’s ninth acquisition since its inception in 2015.

Phoenix Business Journal: What does #MeToo mean for your technology business?

The recent #MeToo campaign brought to light how widespread and endemic harassment and assault are in the workplace. Tech companies can often feel they are they are not part of the problem, but #MeToo has shown that they are.  So, “What does #MeToo mean for your technology business?

Phoenix Business Journal: Exploring easy – Make it easy for your customers, keep things simple when proposing new business

Sometimes, in an attempt to impress prospective customers, we bombard them with information during the proposal phase of a project. In “Exploring easy: Make it easy for your customers, keep things simple when proposing new business” I take a look at how starting simple can get you to success faster.

Phoenix Business Journal: Exploring Easy – Give your customers the ability to interact through the web

The web is such an important part of our life now, but many companies do not use web pages and applications to make it easier for their customers to do business with them.  “Exploring Easy – Give your customers the ability to interact through the web” gives some examples of this along with some recommendations.

Phoenix Business Journal: Exploring Easy – The frustrating difficulty of displacing what works with newer and better technology

After seeing several startup companies that looked fantastic not take off, I started to look the fact that just doing something better was no indicator of success. In “Exploring Easy: The frustrating difficulty of displacing what works with newer and better technology” I look at how making a task or process easier may not be better enough to be successful.