We are honored, pleased, and humbled to announce that PADT won a very special national award, a 2018 Silver Stevie for our ANSYS Technical Support Team. This is a very special award for us because what it recognized goes to the heart and soul of who PADT is. Technical support across the company is where we put our blood, sweat, and sometimes tears. For ANSYS, Stratasys 3D Printers, SCA’s, scanners, or consulting; whatever product or service it is that we support for customers, how we interact with those customers so that they can be successful with those products and services is really what makes PADT different.
And now a bunch of independent and outside judges looked at what we do and how we do it, and they said: Outstanding Job! In fact, they said, “PADT defines what premium customer service looks like.” As an ANSYS Elite Channel Partner, our technical support is key to keeping and growing customers. These tools are incredibly capable and diverse. Also, they are not cheap. When a customer purchases ANSYS software they expect a higher level of service, and this award confirms that we deliver.
The official award was: Silver Stevie (R) Winner: Customer Service Department of the Year – Computer Software – Up to 2,500 Employees
Our customers also agree, based on the response to surveys that we send them when support tickets are closed, 92% of respondents said we solved their problem and 96% were satisfied or very satisfied. Having great customers with real and challenging issues is also key to our success. And we would not have received this award without backup from our backup, the ANSYS Customer Excellence team around the world. Without their help, we literally would not have had answers for our customers.
Everyone who does support earned this award. But, their families also deserve a big thank you. thanks. Doing tech support is hard and can be frustrating. You are basically taking on other peoples problems and trying to fix them. All day. Every day. And sometimes we take that home. Sometimes our engineers will check a test run at 2:00 am. Or they will get an idea at the dinner table and send an email.
And although we applied for and won an award that focused on our ANSYS team, the same outstanding support is supplied to all of our customers. It is one of the key ways that “We Make Innovation Work.”
Here is a link to the Stevie Awards page itself: Check out the other companies. We are very happy to be listed with them. You can also find links there to the process, and especially the judging. We had to submit a lot of data.
You can read the official press release here or here as a PDF.
Do you want award-winning support for your ANSYS products? If you are in the Southwestern US and you are not currently our customers, contact us and we would be honored to have you join our group of happy customers. Not an ANSYS user? Let’s talk about how to get these fantastic tools into your organization. And don’t worry, as stated above, this level of service is available for everything PADT does, so reach out and let’s see how we can work together.
ANSYS Technical Support Team from PADT Recognized as
Silver Customer Service Department of the Year
in the American Business Awards
Globally Recognized Provider of Numerical Simulation, Product Development and 3D Printing Services Honored for
Quality and Speedy Engagement with Customers
TEMPE, Ariz., May 3, 2018 ─ Phoenix Analysis and Design Technologies (PADT) today announced its ANSYS Technical Support team received a Silver award in the Customer Service Department of the Year category in this year’s American Business Awards. Because PADT is an ANSYS Elite Channel Partner and a globally recognized provider of numerical simulation, product development, and 3D printing services; top-notch support is essential for bridging the gap between customers and the technology that PADT represents.
“Our simulation support team is constantly learning new tools and technologies, distributing resources to fit customer needs, answering questions and taking all steps necessary to ensure fluid customer experiences,” said Ted Harris, manager, Simulation Support, PADT. “I’m incredibly proud of my team and their dedication to helping our customers do amazing things with their ANSYS software tools.”
One of the keys to PADT’s success with simulation support is speedy engagement with clients. The team never leaves client questions unanswered and provides prompt, high-quality feedback on any issues that arise. PADT’s simulation support team makes it a top priority to keep customers informed of progress, give them quick fixes that allow them to keep working, and then take the time to provide a long-term solution.
All members of the PADT simulation support team have also earned one or more ANSYS product support certifications, which helps them better educate customers about ANSYS products. Because PADT sells premium products, the team understands that premium service must follow. The team’s application engineers also attend PADT’s sales calls to help communicate the advantages of ANSYS technology and how customers can better use it to drive product development.
The American Business Awards are the premier business awards program both nationally and internationally. The program was founded in 2002 to honor and recognize the exceptional achievements and positive contributions of both organizations and working professionals.
About Phoenix Analysis and Design Technologies
Phoenix Analysis and Design Technologies, Inc. (PADT) is an engineering product and services company that focuses on helping customers who develop physical products by providing Numerical Simulation, Product Development, and 3D Printing solutions. PADT’s worldwide reputation for technical excellence and experienced staff is based on its proven record of building long-term win-win partnerships with vendors and customers. Since its establishment in 1994, companies have relied on PADT because “We Make Innovation Work.” With over 80 employees, PADT services customers from its headquarters at the Arizona State University Research Park in Tempe, Arizona, and from offices in Torrance, California, Littleton, Colorado, Albuquerque, New Mexico, Austin, Texas, and Murray, Utah, as well as through staff members located around the country. More information on PADT can be found at www.PADTINC.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of The 2018 American Business Awards include HCL America, John Hancock Financial Services and SoftPro.
We are very proud of our Additive Manufacturing intern Austin Suder who just won Future Engineers “Two for the Crew” Challenge, presented by the ASME Foundation and NASA. The challenge asked to invent a multifunctional object that combined two items into one for 3-D printing by crew members aboard the International Space Station (ISS). As a winner he will receive a trip to Washington DC, a MakerBot 3D printer donated to the orginization of his choice, and best of all, his design will be printed on the ISS and used by the astronauts.
Austin’s design was a Carabiner Tool Clip that combined a way to easo;u secure a tool and hold the sockets and drivers that the tool needs. After designing the part he then used simulation to iterate on the design with virtual testing, and then he 3D Printed a prototype on his home 3D Printer. Austin started this project by researching what problems the astronauts faced. He found that a big problem was that tools would drift off in the micro-gravity environment of the station. This was annoying when they are working inside the station, and a critical problem when they are on a space walk. He also realized that they used a separate “holder” to keep the sockets and screw driver heads that the tool needed. Using this knowledge he developed a simple to operate carabiner to secure the tether on the hand tool to the astronaut and then use that same part to hole the sockets and drivers.
But he did not stop there. He also learned what he could about the MadeInSpace 3D Printer that is on the station, and adapted the design to make sure the printer could make easily. Austin then used simulation to make sure the design was strong and robust. Then he printed his samples on his own home printer.
Local Phoenix station ABC15 stopped by PADT yesterday to interview Austin and here is their story:
Much of Austin’s knowledge and skill comes from his involvement in his school robotics team, and he will be donating the MakerBot he won to that team.
We hare very proud of Austin’s accomplishments. He works at PADT as an intern in the Advanced Manufacturing department focused on 3D Printing, doing CAD, running the machines, cleaning parts, and being our in-house expert on desktop 3D Printing. He will be graduating from High School this year and attending ASU as a Mechanical Engineer. We can not wait to see what he does next!