Dear Customers, Vendors, and Partners,
Here at PADT, we want to deal with the Coronavirus/COVID-19 situation in a timely and frank manner. We will ensure that the needs of our employees, customers, and suppliers are met to the best of our ability. We know that it is never too early to plan, and that how everyone in the supply chain reacts impacts every other participant in that network.
The key to getting through this experience is frequent, open, and honest communication. We will make an effort to reach out to everyone in our ecosystem, but please do not hesitate to contact us with your concerns and needs.
The collective health and safety of everyone involved is our first priority. We will also strive to continue to deliver the products and services you count on PADT to perform in the most effective and timely manner possible. The good news is that PADT is a technology-driven company with the established infrastructure already in place to keep consulting projects and transactions moving forward, provide critical support, and deliver your parts and products on time.
We have the following restrictions currently in place:
- Travel Restrictions
PADT has stopped all travel until further notice.
- Face-to-Face Meetings
In addition to travel, PADT has canceled all face-to-face meetings with non-employees.
All PADT hosted or sponsored non-virtual events have been canceled.
- Field Service
Provided at customer request. Please contact us to arrange.
We have replaced all travel and face-to-face interactions with virtual or phone meetings. Every employee is available via video conferencing, email, or over the phone.
In addition, the following measures will be put into place as needed:
- Work from Home
PADT has an existing and proven infrastructure in place that enables employees to work from home. It is secure and follows our established cybersecurity policies. If we feel the need to assignemployees to work from home, you will be able to contact them via email, and voice mails will be sent to them electronically. Every employee has access to Microsoft Teams and can also interact using your virtual meeting preferred tool.
- Order Fulfillment
There are currently no issues with order fulfilment
We are working closely with our suppliers to identify any upstream supply chain disruptions as soon as possible. We will quickly communicate any potential issues to all impacted parties.
Please contact us immediately if you encounter any challenges or concerns.
The key to getting through this situation with minimal disruption is focusing on the health and safety of everyone, adapting flexibly to an ever-changing situation, and communicating effectively.