why does no1 respon to my request for help (Some Pointers to Students Looking for Help on Forums, Social Media, and Blogs)

By: Eric Miller
– May 30, 2014

xansys.org[Note: I know I misspelled respond… that is the point] As many of you know, PADT hosts a very successful mailing list and forum called XANSYS.org. It is one of the most successful online community help places I have ever seen.  There are a lot of reasons for that success, but the biggest is the moderators and how strongly they enforce rules for those posting.  Especially on using complete sentences, punctuation, showing that you have tried, and fully identifying yourself.

I bring this up because I’ve seen several posts on Facebook and LinkedIn groups for ANSYS users that just don’t get many responses, or don’t get the quality of response that posts on XANSYS get. I thought it might not be a bad idea to make some comments on the subject and share this post on some of those other forums.  Although I’ll focus on the ANSYS community, what is said applies to any community that supports engineering and technology tools.

Show Some Effort

The thing that posters need to remember is that they are often asking industry experts to take time out of their busy day to help them.  Those experts want to see some effort put in to the question.  It is very important that the requester form the question in proper English, or whatever language the forum uses.  Even if the poster is not a native speaker, an effort needs to be made to use full and complete sentences, even if grammar is a bit off. (I won’t comment about speling, because that is a my weakest area… so I’ll forgive others on that one)

The easiest way to show a lack of respect to the people you want to answer your question is to not use capitalization or punctuation. As someone commented one time on XANSYS

“If you can’t find the time to use a shift key, I don’t have the time to answer your question.”

Do your own Homework/Work

The most famous “bad post” on XANSYS was something along the lines of:

“i have been told to model a turbine blade in ansys, can someone show me how to do this”

Needless to say, no one helped them.  Before you post a question you need to try and figure things out yourself. Read the manual, search the internet, talk to co-workers. Most importantly, just try it.  Trial and error is a great learning experience. If you can’t get that to work or you still can’t find the information you need, then post your question. But, make sure you let people know what you have already done and tried.

The people who can help you on forums want to help, they don’t want to do your homework or your work for you.

Ask about a Single Item

The quote above is not just notorious  because it is asking someone to do their work for them, it is also well known because the question is insanely too general.  Questions that are very specific are the ones that are answered the quickest and with the most useful information.  Even if you have lots of questions, break them up – solve one, then try and solve the next.

Identify Yourself

Saying who you are and where you go to work or school is huge. It is a professional courtesy that says “I have nothing to hide.”  When you hide your identity, people assume you are trying to get someone else to do your work and that you don’t want your professor or boss to know. Or, more seriously, you could be posting from an embargoed country or using illegal copies of the software.

Give Back

This is obvious.  Many people who answer a lot of questions also ask a lot of questions. Even if you are new to the tool you are asking about, share what you learned on the thread when you get it all working. And as you get better, go back and answer some other people’s questions. Remember, it is a community.

Learn More

If you want better help from online communities, here are some great links to give you pointers:

The moderators on XANSYS have developed a great set of rules that really work. Follow these and you will do well on almost any site: www.xansys.org/rules.html

A resource that has been around since the dawn of the internet is “How To Ask Questions The Smart Way” by Eric Steven Raymond: www.catb.org/~esr/faqs/smart-questions.html

And the Venerable Guy Kawasaki has a famous post on emails, that has a lot of tips that apply to online posts as well: blog.guykawasaki.com/2006/02/the_effective_e.html 

Check out the posts on Xansys.org/forum.html and CFD-Online . They are both vibrant and intelligent communities with good posts.

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