Simulation
Support & Training
How may we help?
Support makes all the difference. We know this because we work with many companies every day and receive a wide variety of support levels from each of them. PADT knows that bad support is frustrating, and we also know that good support is why many customers come to PADT in the first place.
Ansys :
Flownex:
Call:
swsupport@padtinc.com
flownexsupport@padtinc.com
480-813-4884
We take the customer support that we offer very seriously and we constantly work on making it better.
Live by the support golden rule: Do support unto others as you would have others do support unto you.
Do not assume what the customer wants, ask questions and learn together what they need.
Be positive, be friendly, and be technical.
Follow PADT’s core Philosophy
Below you will find links to product and service specific information. If you cannot find what you are looking for or want to experience our support first hand, simply call 480.813.4884 and let our administrative staff know what you are looking for, they will get you the help you need.
Product Support
We are there after the sale
When you buy a product from PADT, whether hardware or software, the great experience does not stop when the product arrives at your facility. Our support engineers are here to provide real world information and advice so that you maximize the return on your investment.
Click on the links to the right for the type of product support you are looking for.
Services Support
Efficiently working with PADT
Support at PADT is not just about product support. When you work with PADT you may have questions about how to efficiently work with us, or how to get the most out of the services we offer. And our entire staff is here to help with that. Click on the proper services link to the right to see if what you are looking for is already listed online, or to find out whom you should contact at PADT.
PADT PROUDLY SUPPORTS:
Learn More
After over 25 years of delivering Ansys training, you learn a thing or two
Users have many options for training, including online solutions, tutorials, and learning systems. Yet, year after year, large and small companies hire PADT’s experts to train their users.
The Reason?
Our engineers can answer your engineer’s questions there and in the class. Instead of turning the crank on a packaged class, we explore the material and expand as we go with a focus on solving real-world simulation problems.
It really does come down to the people
Our staff are not full-time instructors. They are consulting and support engineers who use Ansys tools every day on real problems. When there are three ways to do something, they know what the best way is and why. Students leave our classes armed with what PADT’s staff has learned after years, and sometimes decades, of using Ansys tools.
What you want to learn, when you want to learn it
Standard classes are not always the best solution, especially when overhead hours are hard to come by or you have very specific training needs. That is why over two-thirds of PADT’s Ansys classes are custom. Our experienced training coordinators work with your team to design the right class, of the right length, covering the right topics.
Unlimited access to classroom, virtual and self-paced learning across the Ansys Software portfolio.
The Ansys learning hub is a fantastic resource for many users and is especially useful when self-paced or individual learning is needed. Contact your PADT salesperson or sales@padtinc.com to learn more about packages and prices.
Leverage PADT’s Support
Ansys users have multiple options for who provides their frontline support, and companies large and small across the Southwest continue to choose PADT for their knowledge, timely response, and real-world big-picture approach to support.
480-813-4884 | swsuport@padtinc.com
2018 Silver Stevie Award Winners
After an exhaustive screening and comparison, the American Business Awards granted PADT the 2018 Silver Stevie Award for Customer Service Department of the Year. It was confirmation from an impartial third party of what PADT’s customers have known for some time – our engineers are dedicated to making our customers successful users of Ansys solutions.
It is always more then “How do I?”
Answering the immediate question from a user is never as helpful as taking the time to understand what the user wants to really achieve. The big picture of the problem they are trying to simulate and what information they expect to get from their runs. This approach leads to more useful solutions and makes the next call more productive.
You get what you measure, and we measure user success
Answering the immediate question from a user is never as helpful as taking the time to understand what the user wants to really achieve. The big picture of the problem they are trying to simulation and what information they expect to get from their runs. This approach leads to more useful solutions and makes the next call more productive.
The Dominant Ansys Blog Since 2002
The first “The Focus” newsletter was put on the web and emailed in January, 2002. Since then it has grown to become the most visited, and relied upon resource for useful technical information on Ansys products. Every month, PADT’s engineers add a few more posts to share what they have learned.
The Only Regular Ansys Podcast
Join PADT’s engineers, customers, and Ansys employees as they discuss what’s new and exciting in the world of Ansys simulation.
Visit the podcast home on Podbean or look it up on your favorite podcast app.
Technical Updates for Engineers, from Engineers
A lot of people do webinars, and most of them are just sales pitches with PowerPoints. PADT’s webinars are popular because they contain useful information compiled and presented by PADT’s award-winning support staff.
View all of our past and future webinars at PADT’s Bright Talk Site
Keep Up with Everything Ansys
Featuring posts from Ansys support engineers and outside experts, the Ansys Blog is the best place to visit to keep up to date with what is new in Ansys products and how other users are using the software.
Engage with Fellow Ansys Users
The Ansys Learning Forum is the go-to place for students, educators, researchers and industry engineers to engage with peers and Ansys experts. Search by topic of interest, join a conversation in progress or post a question or response.
The Latest News Impacting Ansys and Ansys Users
Ansys compiles the latest press releases, articles, and media appearances around anything Ansys on this site. Keep up to date with what is new and learn a thing or two about how other companies use Ansys
Utilities and Tools for Ansys Users
Here are some tools that we regularly share with our support customers. If you can’t find what you are looking for, please contact us at swsupport@padtinc.com.
Ansys License Utilities
PADT Software training: Teaching tool mastery
Engineering software delivers significant advantages to product development. The impact of those advantages is often directly related to how well the users at the company know how to use and apply those tools. At PADT, we offer unique software training options aimed directly at ensuring users will see an impact as quickly as possible and that the users have the right tools they need to maximize the impact.
Visit PADT’s YouTube Channel
Enhanced Technical Support
Sometimes you need to go beyond simple tech support questions. PADT’s Ansys mentoring puts one of our experienced engineers at your disposal. You can use their knowledge as you see fit. It may be one-on-one training, perhaps they will help debug a model, or maybe they are creating some simple scripts to help you be more efficient.
Contact our support team to learn more about the options available.
Insider Info for Efficient Flownex Usage
PADT’s Flownex users share useful tips and hints on a regular basis. These are examples, how-to’s, and walkthroughs for everyday users who want to skip learning the hard way.
View the latest on our PADT Blog Flownex Category
Learn About Flownex from Our Experts
PADT has created a Flownex subsite full of uwful information about what Flownex is, what it does, and how to learn more about it.
Join the Flownex User Community
One of the best places to get your questions answered is the Flownex User Forum, right here on PADT’s website. It’s open to all Flownex users and contains news, useful information, and questions from the user community.
You can view posts without registering.
Take a look or register now at www.padtinc.com/flownex-forum
Your Home for Everything Flownex
The makers of Flownex have a large and dynamic website where you can find product info, user resources, and case studies across industries.
Visit www.flownex.com or contact PADT for more information.
Learn When you Want
The experts at Flownex have compiled a comprehensive library of self-paced tutorials that users can access over the web at any time. If you don’t have a login, please contact PADT.
See how Others Use Flownex
The global Flownex community conducts sophisticated simulations across industries. The Case Study library is a great place to view what they have done and get ideas of how you can use Flownex to model your thermal-fluid systems.
What our support customers are saying:
Can't find what you're looking for?
Most of our customers receive their support over the phone or via email. Customers who are close by can also set up a face-to-face appointment with one of our engineers.
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