{"id":32856,"date":"2020-09-25T04:00:54","date_gmt":"2020-09-25T04:00:54","guid":{"rendered":"https:\/\/www.padtinc.com\/2020\/09\/25\/windowsupdate\/"},"modified":"2022-03-24T22:49:25","modified_gmt":"2022-03-24T22:49:25","slug":"windowsupdate","status":"publish","type":"post","link":"https:\/\/www.padtinc.com\/2020\/09\/25\/windowsupdate\/","title":{"rendered":"Windows Update KB4571756 Triggers Error 3221227010 for Ansys Electronics Products"},"content":{"rendered":"\n<p>On September 7, 2020 Microsoft released a Windows update KB4571756, which may cause the Ansys electronic products to fail with the Error:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>3221227010 at \u2018reg_ansysedt.exe\u2019 and \u2018reg_siwave.exe\u2019 registration.<\/code><\/pre>\n\n\n\n<p>This is the error message, users would see if they right-mouse-click and run the following file as administrator:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>C:\\Program Files\\AnsysEM\\AnsysEM20.2\\Win64\\config\\ConfigureThisMachine.exe<\/code><\/pre>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><picture><source srcset=\"https:\/\/www.padtinc.com\/wp-content\/uploads\/2022\/02\/windows_update-f1.webp \"  type=\"image\/webp\"><img src=\"https:\/\/www.padtinc.com\/wp-content\/uploads\/2022\/02\/windows_update-f1.png\" class=\" sp-no-webp\" alt=\"\" decoding=\"async\"  > <\/picture><\/figure><\/div>\n\n\n\n<p>To resolve this issue, here are the steps we recommend users take:<\/p>\n\n\n\n<ol><li>Revert the updates.<ol><li>If the issue is not resolved or something your IT won&#8217;t let you do, continue to the next steps.<br><\/li><\/ol><\/li><li>Set an environment variable that turns off the driver that is causing the error.&nbsp;<ol><li>Use windows search and type &#8220;system environment&#8221; and click on &#8220;Edit the system environment variables&#8221;<\/li><li>This opens the &#8220;System Properties&#8221; tool<\/li><li>Go to the &#8220;Advanced&#8221; tab<\/li><li>Click on &#8220;Environment Variables&#8230;&#8221; at the bottom<\/li><li>In the System Variables window click on &#8220;New&#8230;&#8221;<\/li><li>Create the following variable:<br><br>Variable Name: ANSYS_EM_DONOT_PRELOAD_3DDRIVER_DLL<br>Variable Value: 1<br><\/li><li>Click OK 3 times to exit out of the tool and save your changes.&nbsp;<br><\/li><\/ol><\/li><li>If the issue is still not resolved, there is one more step:<ol><li>Go to C:\\Program Files\\AnsysEM\\AnsysEM20.2\\Win64\\config\\<\/li><li>Right-Mouse-Click on &#8220;ConfigureThisMachine.exe&#8221; and run as Admin.&nbsp;<\/li><\/ol><\/li><\/ol>\n\n\n\n<p>If these steps helped to resolve the issue, you will see the following info message when \u2018ConfigureThisMachine.exe\u2019 is run:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><picture><source srcset=\"https:\/\/www.padtinc.com\/wp-content\/uploads\/2022\/02\/windws_update_f2.webp \"  type=\"image\/webp\"><img src=\"https:\/\/www.padtinc.com\/wp-content\/uploads\/2022\/02\/windws_update_f2.png\" class=\" sp-no-webp\" alt=\"\" decoding=\"async\"  > <\/picture><\/figure><\/div>\n\n\n\n<p>If this does not work, please contact your Ansys support provider.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On September 7, 2020 Microsoft released a Windows update KB4571756, which may cause the Ansys electronic products to fail with [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":32857,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2323],"tags":[2407,478,2408,1052,2064,2409,1443,2410,2411,2412,532,2413],"post-podcast":[],"_links":{"self":[{"href":"https:\/\/www.padtinc.com\/wp-json\/wp\/v2\/posts\/32856"}],"collection":[{"href":"https:\/\/www.padtinc.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.padtinc.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.padtinc.com\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.padtinc.com\/wp-json\/wp\/v2\/comments?post=32856"}],"version-history":[{"count":0,"href":"https:\/\/www.padtinc.com\/wp-json\/wp\/v2\/posts\/32856\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.padtinc.com\/wp-json\/wp\/v2\/media\/32857"}],"wp:attachment":[{"href":"https:\/\/www.padtinc.com\/wp-json\/wp\/v2\/media?parent=32856"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.padtinc.com\/wp-json\/wp\/v2\/categories?post=32856"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.padtinc.com\/wp-json\/wp\/v2\/tags?post=32856"},{"taxonomy":"post-podcast","embeddable":true,"href":"https:\/\/www.padtinc.com\/wp-json\/wp\/v2\/post-podcast?post=32856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}