3D Printer and Scanner Support
Fast repairs are just the start! We are here to get you up and running and provide a long term solution.
We take the customer support that we offer very seriously and we constantly work on making it better.
Live by the support golden rule: Do support unto others as you would have others do support unto you.
Do not assume what the customer wants, ask questions and learn together what they need.
Be positive, be friendly, and be technical.
Follow PADT’s core Philosophy
Below you will find links to product and service specific information. If you cannot find what you are looking for or want to experience our support first hand, simply call 480.813.4884 and let our administrative staff know what you are looking for, they will get you the help you need.
Product Support
We are there after the sale
When you buy a product from PADT, whether hardware or software, the great experience does not stop when the product arrives at your facility. Our support engineers are here to provide real world information and advice so that you maximize the return on your investment.
Click on the links to the right for the type of product support you are looking for.
Services Support
Efficiently working with PADT
Support at PADT is not just about product support. When you work with PADT you may have questions about how to efficiently work with us, or how to get the most out of the services we offer. And our entire staff is here to help with that. Click on the proper services link to the right to see if what you are looking for is already listed online, or to find out whom you should contact at PADT.
Let’s keep your Stratasys Running at Peak Efficiency
Whether it is getting a down machine back up or visiting for regular maintenance, our expert field service engineers are fast, knowledgeable, and obsessed with maximizing the performance of your Stratasys Additive Manufacturing systems. As soon, or even before, you need us, give us a call at 480.813.4884 or email hwsupport@padtinc.com
Need help with parameters, processes, or software? Ask our Engineers
Get Support on Demand Through the myEOS Network
Maintenance and repair for your EOS system is provided by EOS directly. Their myEOS portal is one of the best in the industry and it will guide you through getting the support you need.
If you still have issues or you need additional help with or advice on pre-processing, builds, or postprocessing for your EOS additive manufacturing system, PADT is also here to help. Give us a call at 480.813.4884 or email hwsupport@padtinc.com
ZEISS, the leader in metrology is also a leader in support
Your scanner is supported directly by ZEISS via their website.
PADT is also here to help you use your hardware and software to get the best scans as efficiently as possible. Our engineers have been using these products for a while and are eager to answer your questions. Give us a call at 480.813.4884 or email hwsupport@padtinc.com
Hands-on Training from Engineers
PADT offers training for all of the products we sell. We can come to you, train at our offices, or hold virtual classes. Our classes are taught by engineers who use the same products every day. Reach out today to talk about standard courses or a custom curriculum where and when you need it. Give us a call at 480.813.4884 or email hwsupport@padtinc.com
Looking for Product Documentation
Access our catalog of brochures and data sheets.
Can't find what you're looking for?
We stand behind all the products we sell. If you need assistance or just have questions, fill out the form to the right or contact us by phone or email:
