Hardware Support

Fast repairs are just the start

Support is so much more than answering the phone. Maintenance, repair, training, troubleshooting, and expert advice are all part of how PADT’s support engineers partner with our users to ensure they get the maximum value from their investment in 3D Printing solutions.

We take the customer support that we offer very seriously and we constantly work on making it better.

We start by making sure that all of our staff, even those who are not designated as support engineers, understands the importance of receiving great support. We then make sure that everyone understands that providing great support requires the following characteristics:

Live by the support golden rule: Do support unto others as you would have others do support unto you.

Do not assume what the customer wants, ask questions and learn together what they need.

Be positive, be friendly, and be technical.

Follow PADT’s core Philosophy

Below you will find links to product and service specific information. If you cannot find what you are looking for or want to experience our support first hand, simply call 480.813.4884 and let our administrative staff know what you are looking for, they will get you the help you need.

Product Support
We are there after the sale

When you buy a product from PADT, whether hardware or software, the great experience does not stop when the product arrives at your facility. Our support engineers are here to provide real world information and advice so that you maximize the return on your investment.
Click on the links to the right for the type of product support you are looking for.

Services Support
Efficiently working with PADT

Support at PADT is not just about product support. When you work with PADT you may have questions about how to efficiently work with us, or how to get the most out of the services we offer. And our entire staff is here to help with that. Click on the proper services link to the right to see if what you are looking for is already listed online, or to find out whom you should contact at PADT.

Choose Support by BRAND:

Looking for Product Documentation

Access our catalog of brochures and data sheets.

Can't find what you're looking for?
Most of our customers receive their support over the phone or via email. Customers who are close by can also set up a face-to-face appointment with one of our engineers.For most locations, simply contact us: