ANSYS Technical Support Team from PADT Recognized as Silver Customer Service Department of the Year in the American Business Awards

We are honored, pleased, and humbled to announce that PADT won a very special national award, a 2018 Silver Stevie for our ANSYS Technical Support Team.  This is a very special award for us because what it recognized goes to the heart and soul of who PADT is.  Technical support across the company is where we put our blood, sweat, and sometimes tears.  For ANSYS, Stratasys 3D Printers, SCA’s, scanners, or consulting; whatever product or service it is that we support for customers, how we interact with those customers so that they can be successful with those products and services is really what makes PADT different.

And now a bunch of independent and outside judges looked at what we do and how we do it, and they said: Outstanding Job! In fact, they said, “PADT defines what premium customer service looks like.”   As an ANSYS Elite Channel Partner, our technical support is key to keeping and growing customers.  These tools are incredibly capable and diverse. Also, they are not cheap. When a customer purchases ANSYS software they expect a higher level of service, and this award confirms that we deliver.

The official award was: Silver Stevie (R) Winner: Customer Service Department of the Year – Computer Software – Up to 2,500 Employees

Our customers also agree, based on the response to surveys that we send them when support tickets are closed, 92% of respondents said we solved their problem and 96% were satisfied or very satisfied. Having great customers with real and challenging issues is also key to our success. And we would not have received this award without backup from our backup, the ANSYS Customer Excellence team around the world. Without their help, we literally would not have had answers for our customers.

Everyone who does support earned this award.  But, their families also deserve a big thank you. thanks. Doing tech support is hard and can be frustrating.  You are basically taking on other peoples problems and trying to fix them. All day. Every day.  And sometimes we take that home. Sometimes our engineers will check a test run at 2:00 am. Or they will get an idea at the dinner table and send an email.

And although we applied for and won an award that focused on our ANSYS team, the same outstanding support is supplied to all of our customers. It is one of the key ways that “We Make Innovation Work.”

Here is a link to the Stevie Awards page itself: Check out the other companies. We are very happy to be listed with them.   You can also find links there to the process, and especially the judging.  We had to submit a lot of data.

You can read the official press release here or here as a PDF.

Do you want award-winning support for your ANSYS products? If you are in the Southwestern US and you are not currently our customers, contact us and we would be honored to have you join our group of happy customers.  Not an ANSYS user? Let’s talk about how to get these fantastic tools into your organization.  And don’t worry, as stated above, this level of service is available for everything PADT does, so reach out and let’s see how we can work together.

Contact us at 480.813.4884 or info@padtinc.com

 

Press Release:

ANSYS Technical Support Team from PADT Recognized as
Silver Customer Service Department of the Year
in the American Business Awards

Globally Recognized Provider of Numerical Simulation, Product Development and 3D Printing Services Honored for
Quality and Speedy Engagement with Customers

TEMPE, Ariz., May 3, 2018 ─ Phoenix Analysis and Design Technologies (PADT) today announced its ANSYS Technical Support team received a Silver award in the Customer Service Department of the Year category in this year’s American Business Awards. Because PADT is an ANSYS Elite Channel Partner and a globally recognized provider of numerical simulation, product development, and 3D printing services; top-notch support is essential for bridging the gap between customers and the technology that PADT represents.

“Our simulation support team is constantly learning new tools and technologies, distributing resources to fit customer needs, answering questions and taking all steps necessary to ensure fluid customer experiences,” said Ted Harris, manager, Simulation Support, PADT. “I’m incredibly proud of my team and their dedication to helping our customers do amazing things with their ANSYS software tools.”

One of the keys to PADT’s success with simulation support is speedy engagement with clients. The team never leaves client questions unanswered and provides prompt, high-quality feedback on any issues that arise. PADT’s simulation support team makes it a top priority to keep customers informed of progress, give them quick fixes that allow them to keep working, and then take the time to provide a long-term solution.

Ted Harris Leads the Simulation Support group at PADT, which includes the ANSYS Technical Support Team that won this award.

All members of the PADT simulation support team have also earned one or more ANSYS product support certifications, which helps them better educate customers about ANSYS products. Because PADT sells premium products, the team understands that premium service must follow. The team’s application engineers also attend PADT’s sales calls to help communicate the advantages of ANSYS technology and how customers can better use it to drive product development.

The American Business Awards are the premier business awards program both nationally and internationally. The program was founded in 2002 to honor and recognize the exceptional achievements and positive contributions of both organizations and working professionals.

About Phoenix Analysis and Design Technologies

Phoenix Analysis and Design Technologies, Inc. (PADT) is an engineering product and services company that focuses on helping customers who develop physical products by providing Numerical Simulation, Product Development, and 3D Printing solutions. PADT’s worldwide reputation for technical excellence and experienced staff is based on its proven record of building long-term win-win partnerships with vendors and customers. Since its establishment in 1994, companies have relied on PADT because “We Make Innovation Work.” With over 80 employees, PADT services customers from its headquarters at the Arizona State University Research Park in Tempe, Arizona, and from offices in Torrance, California, Littleton, Colorado, Albuquerque, New Mexico, Austin, Texas, and Murray, Utah, as well as through staff members located around the country. More information on PADT can be found at www.PADTINC.com.

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors of The 2018 American Business Awards include HCL America, John Hancock Financial Services and SoftPro.

# # #

Media Contact
Alec Robertson
TechTHiNQ on behalf of PADT
585-281-6399
alec.robertson@techthinq.com
PADT Contact
Eric Miller
PADT, Inc.
Principal & Co-Owner
480.813.4884
eric.miller@padtinc.com

Towards Self-Supporting Design for Additive Manufacturing: Part 1 (Standard Guidelines)

1. Background:

When it comes to Additive Manufacturing (AM), there is a lot to consider before hitting the print button. One of the biggest constraints in most AM processes is the need for supports for overhangs, which are aspects of the design that will not print properly without supports either due to the force of gravity acting on the material (natural free-falling state of the material with no support forcing it into position), or the thermomechanical effects associated with printing with no underlying thermally conductive and warpage-constraining material.

The solution is to either redesign any of the problem areas or reorient the whole piece to avoid any overhangs that need these supports. During my internship at PADT Inc., I will be focusing on strategies to minimize the need for supports, towards the ideal goal of manufacturing only self-supporting structures, because it’s never a bad idea to decrease waste, both in terms of additional material used and the labor involved in removing the support materials after the print. This post (part 1) of this blog series is going to be about evaluating the most basic guidelines of printing a self-supporting structure to extract some insight.

2. Methodology:

Using inspiration from some machine accuracy tests found online, I designed my own prints to evaluate the Makerbot Replicator 5th generation’s ability to print overhangs using angles, upright holes, bridges, arched bridges, and 90 degree overhangs—and I present each one of these standard guidelines below. My process parameters for almost all of the tests with, of course, supports OFF were as follows:

  • Extruder Temp: 212 C
  • Travel Speed: 70 mm/s
  • Infill Density: 10%
  • Layer Height: 0.20 mm
  • Number of Shells: 2

 

 

3. Observations:

3.1 Angles

For testing overhangs with angles, I printed out two different sets of trapezoids. The first was a set of six ranging from 25-75 degrees (or 65-15 degrees from the leveled plane).

  

   

As shown by the photos above, the prints were of good quality and only started to show visibly poor quality on the 65 and 75 degree samples. The thinnest edge on the 65 degree sample curled up due to the heat of the extruder. The same issues were present on the 75 degree piece, but this is more exaggerated because of how harsh the angle is.

  

My hope of printing self-supporting pieces was shattered when I printed out an 85 degree trapezoid. To save material, I only printed out a section of the trapezoid, but the angled edge did not print smoothly at all. Not only that, but it did not print at a true 85 degree angle. With these tests, it is safe to say that a machine can handle up to a 65 degree angle with light finishing needed, but further experimentation can be done to see if these angles can be improved.

3.2 Upright Holes

   

For these, I did 2 quick tests. The first was printed with the settings listed above, and the second was printed with only one shell (contour). The numbers next to the circles (1, 2, 4, 6, 8, 10) represent the radii in millimeters. The double-shelled print came out a lot better than the single-shell replica on the edges of the piece, but the single-shelled piece had slightly cleaner holes due to less weight on the overhang. However, both pieces had defects that can easily be sanded down.

3.3 “H” Overhangs/Bridges

  

Bridges are sometimes referred to as an “H” overhang due to the overhang having two sides to support it. When testing bridges with 90 degree overhangs of 0.25, 0.75, 1.25, 1.75, and 2.25 inches, the results showed increasing stringing with length for all but the 0.25 inch sample.

3.4 Arched Bridges

  

The inspiration for these came from the shape of an egg. That’s because I learned during an egg drop lab that an egg is stronger when weight is being put on it length-wise than if the sides are pinched. As expected, the pieces where the curves are less steep (like an egg laying so the shorter distance is perpendicular to the ground) have more defects, and the steepest curve (as if the top of an egg was the mold for this piece) was almost perfect. The wider the curve becomes, the less it can support itself and the more the piece is unrecoverable.

3.5 “T” Overhangs/Cantilevers

  

The final test for this section is the “T” overhang, which only has a support on one side. This happened to be the only test that completely failed, as none of these pieces are usable – it’s safe to say that pieces should not be made without supports on both side of the overhang.

4. Insight

A rule-of-thumb “overhang rule” used in the industry is that a piece can be self-supporting as long as the overhang does not exceed the angle to the horizontal by more than 45 degrees. A back-of-the-envelope (literally) calculation shows that if we approximate an angular edge with stair-steps of thickness t, the overhang length l equals t/tan(Θ). According to this equation, this means that to increase the allowable angle, the layer thickness can be increased or the unsupported length should be reduced.

This observation is confirmed by a previous investigation into the angles of self-support for ULTEM-9085 on Stratasys Fortus systems showed how the maximum angle that can be self-supported is indeed a function of layer thickness, but also a function of the contour width (see graph below). In the graph, the lower the angle, the lesser the support needed, since everything above that angle will need to be supported. Thus, thicker layers result in lesser support. Due to the nature of contouring in the FDM processes, a thin contour that forms the edge of the overhang is likely to droop off. But as it gets thicker, it maintains greater contact with the supported portion.

The fact that thicker layers and contour widths may yield larger support angles is counter intuitive since we generally assume thinner layers improve print quality – and this is in general true. But if the aim is to design parts without supports, both these variables can push the limits of the process.

5. Conclusions

Basic design guidelines for overhangs can be, to a first order, simplified to one design rule: the angle below which material needs to be supported. This angle in turn, for the Fused Deposition Modeling process on a given machine and material, can be optimized by manipulating layer thickness and contour width.

In my next post, I will look for inspiration for self-supporting strategies from other disciplines. Stay tuned.

In Business Magazine: Five simple strategies for promoting customer satisfaction

How do you make sure that your customers have a great experience?  In “Five simple strategies for promoting customer satisfaction” PADT’s manager of ANSYS Technical Support and Training, Ted Harris, outlines the tools he and his team use to keep PADT’s customer satisfaction rates outstanding.

Press Release: Southern California Expansion Grows PADT’s ANSYS Product Development Software Distribution Business

PADT-CA-License-PlatePalm trees and movie stars.  Endless beaches and deserts that fade to the horizon.  Aerospace companies, world class universities, med device developers, and toy manufacturers.  Oil, freeways, and big construction. Southern California. A place larger and more diverse than most countries in the world.  PADT has done work in the area since our first weeks in business. As our business continued to grow, our customers started asking when we were opening up a local office, but the time never seemed right. Until now.

PADT is pleased to announce that we will be loading furniture and computers in a truck and head on the I-10 to Torrance, California where we will open up a new office.  ANSYS, Inc. has expanded our sales territory to include small and medium sized new accounts in the Southern California area.  The focus of this new office will be building that business.

You can read the official details in the press release below, or the PDF here.  As usual, we want to share some more informal information with our blog readers.

The office will be started with an engineer and a salesperson who have been with us for a while, and another pair that we are hiring locally. This combination of company experience and local knowledge should get us going quickly. Over time, the plan is to grow the Torrance office, and add at least two more. Long term we would like to have between 3 and 10 employees per office in Southern California.

PADT-Torrance-Front-Building-1-W-PS-Logo-600w

Our team will conduct training and seminars from this office and use it as a base to spread the word on simulation driven product development across Southern California. The initial focus for sales will be on small and medium sized businesses that are currently not using ANSYS products, that want to work with a technical sales and support team who can provide more than the software tool – customers who want a partner who can also help them apply the tools effectively. The dense hotbeds of engineering along the coast will be an obvious area of concentration. We also aim to represent the value of ANSYS products in less visited areas of the region, including the high deserts, “in-between” towns, and inland locations beyond LA, Orange County, and San Diego.

PADT-CA-LA-PostCard

The good news is that we are not starting from scratch. This first office is right down the street from the California campus of PADT’s largest and oldest customer.  We also have over one hundred customers who have used PADT for simulation services, training, rapid prototyping, and product development, and we will be reaching out to them shortly to start building our local network even further.  And then, our new employees who we will hire locally will be contacting their network as well.

Before the end of the summer we hope to have a grand opening event, as well as several seminars that will continue through the end of the year. If you live in the area and want to be invited, visit here to register as someone who want to be on the California contact list.

This blog and social media will be used to post our progress. The entire sales and technical team is looking forward to meeting everyone in the area in the coming months.

If you have any questions or suggestions for us, please contact us.  Our standard number 480.813.4884 works for all of our offices.

Below is a copy of the press release, or you can view the “official” version here.

Press Release:

Southern California Expansion Grows PADT’s ANSYS Product Development Software Distribution Business

PADT opens Torrance office to provide consultant-focused ANSYS Product Sales and Support for small and medium sized engineering businesses in the region

Tempe, Ariz., August 24, 2015 —Phoenix Analysis & Design Technologies, Inc. (PADT) the Southwest’s largest provider of Numerical Simulation, Product Development, and 3D Printing services and products, today announced the addition of Southern California to its ANSYS, Inc. Product Sales and Support territory. PADT is a long time ANSYS Channel Partner who has built a reputation for outstanding technical abilities and customer support in Arizona, New Mexico, Colorado, Utah, and Nevada. The company is now taking the same customer focused approach to selling and supporting the world’s leading product development simulation tools from ANSYS to new customers in Southern California.

“We are honored by ANSYS’ trust in PADT and are eager to start working more closely with their team in Southern California,” said Bob Calvin, PADT’s manager of Simulation Sales. “We have been doing business in this area since PADT was founded 21 years ago. Expanding our offering to include ANSYS products and support is something that makes sense for users, ANSYS and PADT.”

Located in Torrance California, PADT’s new office will be staffed by two sales people and two application engineers.  Aggressive growth will follow.

“We selected Torrance for our new Southern California office because it’s centrally located, easily accessible and right down the street from the California campus of our largest customer,” said Ward Rand, co-owner, PADT. “Having staff with real world industry experience located nearby will strengthen our ability to drive our customer’s product development process, resulting in higher quality products, improved performance and lower costs.”

PADT will open additional offices across the Southern California region in the coming two years with the long term goal of three total offices with three to ten employees each.  The location of these offices, just like the initial Torrance facility, will be chosen to provide service where the demand is greatest.

The ANSYS Channel Partner program is unique in the industry because it allows customers the option to purchase software and support from ANSYS directly, or from highly technical local consulting companies like PADT. Since Southern California has not had an ANSYS Channel Partner for thirteen years, PADT’s engineering experience and ANSYS product expertise will be a tremendous help to small and medium sized companies seeking to discover the power of ANSYS products, and efficiently implement Simulation Driven Product Development (SDPD).

Events, both on-line and face-to-face, will be announced in the coming months to celebrate the arrival of PADT in the area. Those interested in following PADT’s progress, can subscribe to any of the company’s social media outlets, PADT California emails, or visit the new PADT California web page (www.padtinc.com/socal). Anyone needing immediate information can contact PADT at info@padtinc.com or call 480.813.4884.

About Phoenix Analysis and Design Technologies

Phoenix Analysis and Design Technologies, Inc. (PADT) is an engineering product and services company that focuses on helping customers who develop physical products by providing Numerical Simulation, Product Development, and Rapid Prototyping solutions. PADT’s worldwide reputation for technical excellence and experienced staff is based on its proven record of building long term win-win partnerships with vendors and customers. Since its establishment in 1994, companies have relied on PADT because “We Make Innovation Work.” With over 75 employees, PADT services customers from its headquarters at the Arizona State University Research Park in Tempe, Arizona, and from offices in Littleton, Colorado, Albuquerque, New Mexico, and Murray, Utah, as well as through staff members located around the country. More information on PADT can be found at http://www.PADTINC.com.

# # #

Company contact: 
Eric Miller
PADT
480.813.4884
eric.miller@padtinc.com

Media contact:
Linda Capcara
TechTHiNQ
480-229-7090
linda.capcara@techthinq.com

PADT-CA-Beach-Sunset

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