The norm these days is to just ignore emails you don’t want to deal with. In “4 reasons why responding to emails in a timely way is good for business (and your karma)” I explore why this is not a good idea with four reasons that are real and have an impact on your business. Like it or not email is the primary mode of communication and we just need to deal with that.
Most of our customers receive their support over the phone or via email. Customers who are close by can also set up a face-to-face appointment with one of our engineers.
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