Long-time customers of PADT know they can count on us for answers to their Ansys support questions and problems. Over the last 25+ years, we have handled tens of thousands of customer support issues successfully.
For those new to PADT, however, we’d like to explain how to contact us for Ansys support. First, to be eligible for support from PADT, your Ansys account must be part of PADT’s account list for Ansys products. That means companies primarily in the south and western portion of the United States. There are some exceptions to that geography, so if you are in doubt, feel free to contact us and we’ll be happy to let you know if you are a PADT customer for support or not.
Second, student users of Ansys should be using the Learning Forum within the Ansys Innovation Space at Ansys Learning Forum to ask and get answers to questions. PADT is not able to provide Ansys support to individual students.
That being said, for PADT customers to contact us for support, we currently have three methods.
3 Methods for Obtaining Ansys Support from PADT
The initial information we will need from you can be kept to a minimum. Please provide your name, email address, company name, and a description of your problem, including which Ansys software you are using (examples are Mechanical, Fluent, HFSS, Icepak, Speos, and Discovery). It’s also helpful to know the version of the software you are using. If you feel there is more information that can help us solve your problem faster, feel free to include that as well.
The three methods to contact us for Ansys technical support are:
- Submit your question via email to firstname.lastname@example.org. That email address goes to our full support team, ensuring that the best person able to assist will get back to you as soon as possible.
- Call us at 480-813-4884. Many of our team are remote workers in the south and western USA so there is a good chance you will be asked to leave a message. That message will go out to our full support team, again ensuring that the best person able to assist will get back to you as soon as possible.
- Fill out the web submission form at the bottom of the simulation support section of our PADT web page: Support PADT – Simulation Simulation (padtinc.com) – scroll down to the bottom of the page. Repeating a theme, the submitted information will go out to our full support team, again ensuring that the best person able to assist will get back to you as soon as possible.
What we don’t ask for is your detailed information every time, unlike some frustrating support experiences you may have had in the past. Once you’ve contacted us once, we have your key details stored and won’t need them again. Our team of experienced engineers looks forward to helping you be successful with Ansys solutions to help you achieve better products and more efficient processes.
As mentioned above, we have handled tens of thousands of support requests. Answering questions is only part of the process, though. We also track how well we are doing through surveys sent out after support cases have been completed. For several years now, our customers have reported 98% satisfaction on our surveys. For customers that have been in that remaining 2%, we reach out to find out what we could have done better and strive to make it right.
Ansys Support from PADT Award Winning Team of Ansys Experts
So, if you are a PADT customer for Ansys support, please feel free to contact us using one of the above methods any time you have a question about or a problem with your Ansys products. We look forward to assisting you with your Ansys simulations.